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Requirements
Scores

Requirements

	What the Transport Agency expects of you	How the Transport Agency will assess your performance
3.1	Facilities
3.1	Your facilities: meet all Transport Agency requirements (including VIRM requirements) are adequate for the nature and volume of the inspection and certification work carried out by your business, eg in terms of access, size, lighting, flooring, features (such as a pit), layout, condition and organisation.	The Transport Agency will inspect your facilities.
3.2	Administration equipment
3.2	On your premises you have, or have ready access to, all administration equipment (including any user manuals) required for your certification work, or required by the Transport Agency, such as a computer, specified software and access to WoF Online or LANDATA. The equipment is in good condition and working order.	The Transport Agency will inspect your administration equipment.
3.3	Technical information
3.3	On your premises you have, or have ready access to, all technical information required by the Transport Agency, such as VIRMs. The information is complete, up to date and in good condition.	The Transport Agency will inspect your technical information.
3.4	Inspection and certification staff
3.4	All staff doing inspection and certification work hold current and appropriate Transport Agency appointments for the inspection and certification work they carry out, unless you are specifically permitted by the Transport Agency to delegate specified parts of your inspection and certification work to staff who are not required to hold Transport Agency appointments. All staff to whom you have delegated inspection and certification work are competent and qualified to do the specified work. All staff who are required to drive vehicles as part of their work hold current driver licences for the types of vehicles they are required to drive.	The Transport Agency will: talk to you and your staff observe you and your staff at work inspect your staff record inspect your delegation record inspect driver licences.

Scores

	Score
	0	1	2	3
3.1	Facilities
3.1	Your facilities: do not meet the Transport Agency requirements (including VIRM requirements), or are inadequate for the nature and volume of the inspection and certification work carried out by your business. This means your facilities are deficient to an extent that they adversely affect your certification decisions or certification outcomes.	Your facilities: may meet the Transport Agency requirements (including VIRM requirements), but are barely adequate for the nature and volume of the inspection and certification work carried out by your business. This means there are serious deficiencies in your facilities that require improvement. Serious deficiencies are those that, if not improved promptly, may adversely affect your certification decisions or certification outcomes.	Your facilities: meet all Transport Agency requirements (including VIRM requirements), and are adequate for the nature and volume of the inspection and certification work carried out by your business. However, there are minor aspects in your facilities that could be improved. Minor aspects are those that do not adversely affect your certification decisions or certification outcomes but that, if improved, would make your inspection and certification work easier or more efficient. For example, there may be areas where lighting could be improved, or where your facilities could be better organised.	Your facilities: meet all manufacturer requirements, and are fully adequate for the nature and volume of the inspection and certification work carried out by your business, eg in terms of access, size, lighting, flooring, features, layout, condition and organisation.
3.2	Administration equipment
3.2	You do not have, or do not have ready access to, the administration equipment (including any user manuals) required for your inspection and certification work, or required by the Transport Agency, such as a computer, specified software and access to WoF online or LANDATA OR Most equipment you do have, or have ready access to, is not in working order.	On your premises you have, or have ready access to, all administration equipment (including any user manuals) required for your inspection and certification work, or required by the Transport Agency, such as a computer, specified software and access to WoF Online or LANDATA. However, some equipment is not in working order.	On your premises you have, or have ready access to, all administration equipment (including any user manuals) required for your inspection and certification work, or required by the Transport Agency, such as a computer, specified software and access to WoF Online or LANDATA. The equipment is in working order but some is not in good condition.	On your premises you have access to all administration equipment required for your inspection and certification work or required by the Transport Agency (such as computers, specified software and access to WOF Online or LANDATA). The equipment is in good condition and working order.
3.3	Technical information
3.3	You do not have, or do not have ready access to, the technical information required by the Transport Agency.	On your premises you have, or have ready access to, all technical information required by the Transport Agency. The information is complete but not up to date. For example, when you receive amendments to an inspection manual, you do not update the manual as promptly as you could.	On your premises you have, or have ready access to, all technical information required by the Transport Agency. The information is complete and up to date but not in good condition. For example, pages from an inspection manual may have been taken out at some stage and then put back in the wrong place (ie the pages are no longer in the right order, making it difficult to find items).	On your premises you have, or have ready access to all technical information required by the Transport Agency such as VIRM: Entry certification (new light vehicles) and PRS manual. You have a current and up to date Deed of Appointment letter. Your dealer network has or has access to all required vehicle manufacturer’s PDI instructions, manuals or CDs.
3.4	Inspection and certification staff
3.4	Some staff doing inspection and certification work do not hold current and appropriate Transport Agency appointments for the inspection and certification work they carry out because they: have never held any relevant Transport Agency appointments, or are currently suspended, or were suspended and have not been reappointed by the Transport Agency, or have had their appointments revoked, or have previously held relevant Transport Agency appointments but these have lapsed a considerable time ago OR You have delegated or contracted out work without Transport Agency permission.	Some staff doing inspection and certification work do not hold current and appropriate Transport Agency appointments for the inspection and certification work they carry out, but they have previously held relevant Transport Agency appointments which have only recently lapsed OR Some staff to whom you have rightfully delegated inspection and certification work do not have the required level of competence OR Some staff who are required to drive vehicles as part of their work do not hold current driver licences for the types of vehicles they are required to drive.	All staff doing inspection and certification work either: hold current and appropriate Transport Agency appointments for the inspection and certification work they carry out, or hold current and appropriate delegations from you for the work (this applies only if you have permission from the Transport Agency to delegate that work). Some staff to whom you have delegated inspection and certification work do not have the required level of competence. However, they do not make certification decisions. All staff who are required to drive vehicles as part of their work hold current driver licences for the types of vehicles they are required to drive.	All staff doing inspection and certification work have: current and appropriate Transport Agency appointments for the inspection and certification work they carry out all pre-delivery inspectors have a PD code allocated all staff who have delegated responsibilities are competent and qualified to do the specific work all delegations are current and up to date all staff who are required to drive vehicles as part of their work hold current driver licenses for the types of vehicles they drive.

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