1 Technical performance

Requirements

  What the Transport Agency expects of you How the Transport Agency will assess your performance
1.1
Correct certification outcomes

You and your staff:

  • consistently identify vehicles (including vehicle classes) and components correctly
  • consistently certify vehicles and components only if they comply with all NZTA requirements
  • consistently certify vehicles or components that do not comply with all VIRM requirements
  • do not deny certification of vehicles or components if they comply with all NZTA requirements.

The NZTA will:

  • observe you and your staff at work
  • inspect inspection and certification documents
  • inspect information on the NZTA computer system.

The NZTA may:

  • inspect vehicles and components after you have certified them
  • take into account outcomes from complaints and random re-inspections since your last review
  • carry out ‘mystery shopper’ exercises.
1.2
Correct technical decisions

You and your staff are consistently correct in determining whether the vehicles or components you are asked to certify comply with all NZTA requirements, taking into account technical information provided by the NZTA, such as the VIRM: Entry certification (new light vehicles).

The NZTA will:

  • talk to you and your staff
  • observe you and your staff at work
  • inspect vehicles and components after you have certified them
  • inspect inspection and certification documents you use and complete
  • inspect information you enter into the NZTA computer system.

The NZTA may:

  • take into account outcomes from complaints and random re-inspections since your last review
  • carry out ‘mystery shopper’ exercises.
1.3
Technical competence

You and your staff are competent in all technical aspects of the inspection and certification work carried out by your business.

For example, you must be competent in:

  • the technical assessment of vehicles and components
  • all NZTA requirements (including VIRM requirements)
  • NZTA guidelines
  • the operation of the equipment that you use.

The NZTA will:

  • talk to you and your staff
  • ask questions to check your competence
  • observe you and your staff at work
  • inspect inspection and certification documents
  • inspect your Training record.

The NZTA may administer short tests.

Scores

 Score
0
1
2
3
1.1
Correct certification outcomes

You and your staff regularly do not achieve the correct certification outcomes.

This means you regularly:

  • do not identify vehicles (including vehicle classes) or components correctly, or
  • certify vehicles or components that do not comply with all NZTA requirements.

The incorrect certification outcomes are likely to compromise the safety of vehicle occupants or other road users.

You and your staff sometimes do not achieve the correct certification outcomes.

This means you sometimes:

  • do not identify vehicles (including vehicle classes) or components correctly, or
  • certify vehicles or components that do not comply with all NZTA requirements, or
  • deny certification of vehicles or components that do comply with all NZTA requirements.

The incorrect certification outcomes may compromise the safety of vehicle occupants or other road users.

You and your staff usually achieve the correct certification outcomes.

This means you usually:

  • identify vehicles (including vehicle classes) or components correctly, and
  • certify vehicles or components only if they comply with all NZTA requirements, and
  • do not certify vehicles or components that do not comply with all NZTA requirements, and
  • do not deny certification of vehicles or components if they comply with all NZTA requirements.

Any incorrect certification outcomes do not compromise the safety of vehicle occupants or other road users.

You and your staff consistently achieve the correct certification outcomes.

This means you:

  • consistently identify vehicles (including vehicle classes) or components correctly, and
  • do not carry out any modifications to vehicles that may affect any standards to which the vehicle has been manufactured.
1.2
Correct technical decisions
Your score here is the average score of your performance in meeting the Transport Agency’s expectations for ‘Correct technical decisions’ in the Technical part of the PRS.
1.3
Technical competence
Your score here is the average score of your performance in meeting the Transport Agency’s expectations for ‘Technical competence’ in the Technical part of the PRS.
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