Correct as at 29th March 2024. It may be superseded at any time.
Extract taken from: Vehicle Inspection Portal > PRS & QMS > PRS: Light vehicle repair certification > General part > Performance improvement
5 Performance improvement
Requirements
What the Transport Agency expects of you | How the Transport Agency will assess your performance | |
---|---|---|
5.1 | Commitment to continuous improvement | |
You are committed to improving your inspection and certification work. This means that you actively:
You keep an Improvement record and record problems and opportunities to improve. All follow-up activities have been recorded in the Improvement record. | The Transport Agency will:
| |
5.2 | Regular self-assessments | |
You regularly assess how well you meet the Transport Agency’s expectations as set out in the PRS. The frequency of self-assessments is appropriate to the size of your business and the inspection and certification work carried out by your business. This means you carry out a self-assessment at least once a year and within two months before a scheduled review. You record each self-assessment by completing a Self-assessment record which is filed in this folder. You record any problems or opportunities to improve that you identify during self-assessments in your Improvement record for follow-up. | The Transport Agency will:
| |
5.3 | Correct handling of complaints | |
You are open to complaints and regard them as opportunities to improve. This means you:
You keep a Complaints record, in which all verbal and written complaints are recorded. You record any problems or opportunities to improve that you identify in the investigation of complaints in your Improvement record for follow-up. | The Transport Agency will:
| |
5.4 | Commitment to the PRS | |
You are committed to making the PRS work in and for your business. This means you:
| The Transport Agency will:
|
Scores
Score | ||||
---|---|---|---|---|
0 | 1 | 2 | 3 | |
5.1 | Commitment to continuous improvement | |||
You and/or most of your staff show little or no commitment to improving your inspection and certification work. This means you and most of your staff do not make efforts to identify problems and opportunities to improve. You are often not even aware of the problems you have. | You and most of your staff show some commitment to improving your inspection and certification work. This means you are aware of:
However, although youf work around the problems, you regularly do not:
| You show an adequate level of commitment to improving your inspection and certification work. This means you:
However, you do not always:
| You are fully committed to improving your inspection certification work. This means you:
| |
5.2 | Regular self-assessments | |||
You do not assess how well you meet the Transport Agency’s expectations as set out in the PRS. This means there is no evidence of your carrying out self-assessments. | You sometimes assess how well you meet the Transport Agency’s expectations as set out in the PRS. This means you carry out some self-assessments but you do not:
| You regularly assess how well you meet the Transport Agency’s expectations as set out in the PRS. This means you carry out self-assessments at least once a year (or more often as appropriate to the size of your business and the inspection and certification work carried out by your business). However, you do not always:
| You regularly assess how well you meet the Transport Agency’s expectations as set out in the PRS. This means you:
| |
5.3 | Correct handling of complaints | |||
You are not open to complaints and your handling of complaints is inadequate. This means you:
| You are not open to complaints and your handling of complaints is barely adequate. This means you:
| You are open to complaints and your handling of complaints is adequate. This means you:
However, you do not always record in your Improvement record, and follow up on, the problems or opportunities to improve that you identify in the investigation of complaints. | You are open to complaints, handle them correctly, and regard them as opportunities to improve. This means you:
| |
5.4 | Commitment to the PRS | |||
You show little or no commitment to making the PRS work in and for your business. This means you do not:
| You show some commitment to making the PRS work in your business but there is little evidence that you actively use it to improve your inspection and certification work. This means:
| You show an adequate level of commitment to making the PRS work in and for your business. This means you:
| You are fully committed to making the PRS work in and for your business. This means you:
|
Page updated 28 January 2017