1 Technical performance

Correct certification outcomes

You will:

• consistently identify vehicles (including vehicle classes) and components correctly
• consistently certify vehicles and components only if they comply with all Transport Agency requirements
• consistently certify vehicles or components that do not comply with all VIRM requirements
• do not deny certification of vehicles or components if they comply with all Transport Agency requirements.

The Transport Agency will:

• observe you at work
• inspect inspection and certification documents
• inspect information on the Transport Agency computer system.

The Transport Agency may:

• inspect vehicles and components after you have certified them
• take into account outcomes from complaints and random re-inspections since your last review
• carry out ‘mystery shopper’ exercises.

Correct technical decisions

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles and components after you have certified them
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints and random reinspections since your last review
• carry out ‘mystery shopper’ exercises.

Technical competence

You staff are competent in all technical aspects of the inspection and certification work carried out by your business.

For example, you must be competent in:

• the technical assessment of vehicles and components
• all Transport Agency requirements (including VIRM requirements)
• Transport Agency guidelines
• the operation of the equipment that you use.

The Transport Agency will:

• talk to you
• ask questions to check your competence
• observe you at work
• inspect inspection and certification documents
• inspect your Training record.

The Transport Agency may administer short tests.

Correct certification outcomes

You regularly do not achieve the correct certification outcomes.

This means you regularly:

• do not identify vehicles (including vehicle classes) or components correctly
• certify vehicles or components that do not comply with all Transport Agency requirements.

The incorrect certification outcomes are likely to compromise the safety of vehicle occupants or other road users.

You sometimes do not achieve the correct certification outcomes.

This means you sometimes:

• do not identify vehicles (including vehicle classes) or components correctly
• certify vehicles or components that do not comply with all Transport Agency requirements, or
• deny certification of vehicles or components that do comply with all Transport Agency requirements.

The incorrect certification outcomes may compromise the safety of vehicle occupants or other road users.

You usually achieve the correct certification outcomes.

This means you usually:

• identify vehicles (including vehicle classes) or components correctly, and
• certify vehicles or components only if they comply with all Transport Agency requirements, and
• do not certify vehicles or components that do not comply with all Transport Agency requirements, and
• do not deny certification of vehicles or components if they comply with all Transport Agency requirements.

Any incorrect certification outcomes do not compromise the safety of vehicle occupants or other road users.

You consistently achieve the correct certification outcomes.

This means you:

• consistently identify vehicles (including vehicle classes) or components correctly, and
• consistently certify vehicles or components only if they comply with all Transport Agency requirements, and
• consistently do not certify vehicles or components that do not comply with all Transport Agency requirements, and
• do not deny certification of vehicles or components if they comply with all Transport Agency requirements.

Correct technical decisions

Technical competence