Vehicle inspector performance assessment checksheet (Excel spreadsheet)

Inspecting organisation performance assessment checksheet (Excel spreadsheet)

Vehicle inspector performance assessment checksheet (Excel spreadsheet)

Inspecting organisation performance assessment checksheet (Excel spreadsheet)

Vehicle inspector performance assessment checksheet (Excel spreadsheet)

Inspecting organisation performance assessment checksheet (Excel spreadsheet)

Example QMS master records (Excel spreadsheet)

Vehicle inspector performance assessment checksheet (Excel spreadsheet)

Inspecting organisation performance assessment checksheet (Excel spreadsheet)

1. General part

This identifies five general categories that are important for all types of certification work.

2. Technical part

The Technical part differs for each type of certification work. For example, for WoF and CoF certification, the categories of the Technical part follow the items set out in the Vehicle inspection requirements manual: In-service certification.

1. Technical performance

Do certifiers identify vehicles and components correctly, make correct technical decisions and certify those vehicles and components correctly? Are they competent in all technical aspects of their certification work?

2. Administrative performance

Are certifiers competent in all administrative aspects of their certification work, including the proper use of documents and correct entry of information?

3. Resources

Do certifiers have the right resources for their certification work, eg the right facilities and equipment?

4. Management

Do certifiers properly manage the parts of their operations that support their certification work, eg do they make sure their equipment is properly maintained?

5. Performance improvement

Do certifiers actively identify problems and opportunities to improve and take advantage of them? Do they regularly review their own performance? Are they open to complaints?

Adjusted score

Means the total score that has been adjusted to take into account element scores of 1+ or less, ie where there is poor performance in some areas.

Category

These are the different areas that make up inspection and certification work. There are five categories which are weighted depending on their importance: Technical performance, Administrative performance, Resources, Management and Performance improvement. The five categories make up the General part of the PRS from which a score is derived.

Certifier

Means a vehicle inspector and/or inspecting organisation, depending on the context, and includes a specialist certifier.

Computer system

Means the system where the certifier enters certification .

Controlled document

Means a document you must use and complete as part of your inspection and certification work, such as WoF labels, checksheets, certification plates or certificates.

Description

Means the performance description for each element score against which the certifier’s performance is assessed. There are four descriptions for each element, one each for the scores 0, 1, 2 and 3.

Element

Means a detailed area relating to inspection and certification work, and related elements are grouped together to make up a category.

Element score

Means the score that is assigned to an element.

External document

Means any document supplied by outside parties (eg from vehicle owner or manufacturer) that you rely on in your inspection and certification work, such as exemption notices.

General part

Means the main part of the PRS which consists of the five categories and from which the total score is calculated.

Inspection and certification document

Means a document you use as part of your certification work, such as a checksheet or certification label. It includes controlled, uncontrolled and external documents.

Mystery shopper exercise

Means the Transport Agency arranging for a vehicle with known faults to be presented for inspection to check that the certifier carries out the inspection correctly. The certifier does not know that the vehicle is part of a mystery shopper exercise. This give the Transport Agency information about how inspections are carried out between scheduled reviews.

PRS

Means the Performance Review System.

Random re-inspection

Means a reviewer visiting unannounced between reviews and re-inspecting a vehicle that the certifier has just certified. This gives the Transport Agency information about how the certifier is performing between reviews.

Requirements

Means Transport Agency requirements which are contained in the PRS manual, your VIRM, your agreement/contract with Transport Agency and other information issued by Transport Agency.

Review

Means an assessment of your performance as a certifier, and is usually scheduled in advance depending on the score you achieved at the previous review. Reviews are carried out by Transport Agency reviewers.

Score

This is the result of your review and gives an indication of how well you performed. The higher the score, the better your performance as a certifier.

Self-assessment

Means you assess your own performance using the same criteria as the Transport Agency reviewer does when he carries out a review. The PRS requires you to carry out regular self-assessments.

Technical part

Means the part of the PRS that relates directly to the technical aspects of the inspection and certification work, ie technical decisions, technical competence and inspection equipment. The Technical part scores are transferred to the General part before the total score is calculated.

Total score

This is the score that is calculated when all the element scores have been assigned and the category scores have been weighted, but before it has been adjusted for areas of poor performance.

Transport Agency

Means the NZ Transport Agency.

Uncontrolled document

Any document you develop yourself as part of your inspection and certification work, such as design calculations or technical drawings.

VIRM

Means the Vehicle inspection requirements manual. There are different VIRMs, depending on the type of certification work, and each one has a corresponding PRS manual.

Weighted category score

Means a category score that has been weighted to reflect its importance in the overall inspection and certification work relative to the other categories.

Correct use of inspection and certification documents

Inspection and certification documents are:

• Controlled documents – documents you must use and complete as part of your inspection and certification work
• Uncontrolled documents – any documents developed by you as part of your inspection and certification work
• External documents – any documents supplied by outside parties (eg vehicle owners, repairers or manufacturers) that you rely on in your inspection and certification work.

You consistently comply with all Transport Agency requirements (including VIRM requirements) relating to inspection and certification documents. This means you consistently:

• use the correct documents for the task, ie the ones specified by law or required or approved by the Transport Agency
• complete the documents fully, accurately and legibly (originals and duplicates) with particular attention to details such as vehicles’ VIN or chassis numbers
• ensure that all documents are signed, if required, by the appropriate person(s)
• develop any documents you need to make and/or prove your certification decisions
• obtain any external documents you need to make and/or prove your certification decisions
• handle all inspection and certification documents appropriately or as required, eg you attach them to vehicles, hand them to vehicle owners, or file them.

The Transport Agency will:

• talk to you
• observe you at work
• inspect inspection and certification documents that you use and complete
• inspect your external documents.

The Transport Agency may:

• take into account outcomes from complaints and random reinspections since your last review
• carry out ‘mystery shopper’ exercises.

Administrative competence

You are competent in all administrative aspects of the inspection and certification work carried out by your business.

For example, you must be competent in:

• completing checksheeets and other relevant inspection and certification documentation
• entering information into the Transport Agency computer system
• using the PRS, including maintaining the specified records.

The Transport Agency will:

• talk to you
• ask questions to check your competence
• observe you at work
• inspect inspection and certification documents
• inspect the records you keep
• inspect your Training record.

Correct use of inspection and certification documents

You regularly do not comply with the Transport Agency’s requirements (including VIRM requirements) relating to inspection and certification documents.

This means you regularly do not:

• use the correct documents for the task, or
• complete the documents, or
• obtain the external documents you need to make and/or prove your certification decisions, or
• develop the documents your need to make and/or prove your certification decisions, or
• handle inspection and certification documents appropriately or as required, eg attach them to vehicles, hand them to vehicle owners, or file them.

You sometimes do not comply with the Transport Agency’s requirements (including VIRM requirements) relating to inspection and certification documents.

This means you sometimes do not:

• use the correct documents for the task, or
• obtain the external documents you need to make and/or prove your certification decisions, or
• develop the documents your need to make and/or prove your certification decisions, or
• handle inspection and certification documents appropriately or as required, eg attach them to vehicles, hand them to vehicle owners, or file them

OR

You regularly do not:

• complete the documents fully, accurately and legibly (originals and duplicates), or
• ensure that all documents are signed, if required, by the appropriate person(s).

You usually comply with the Transport Agency’s requirements (including VIRM requirements) relating to inspection and certification documents.

This means you consistently:

• use the correct documents for the task, and
• obtain the external documents you need to make and/or prove, your certification decisions, and
• develop the documents your need to make and/or prove your certification decisions, and
• handle all inspection and certification documents appropriately or as required, eg you attach them to vehicles, hand them to vehicle owners or file them.

However, you occasionally do not:

• complete the documents fully accurately and legibly (originals and duplicates), or
• nsure that all controlled documents are signed, if required, by the appropriate person(s).

You consistently comply with the Transport Agency’s requirements (including VIRM requirements) relating to inspection and certification documents.

This means you consistently:

• use the correct documents for the task, ie the ones specified by law or required or approved by the Transport Agency, and
• complete the documents fully, accurately and legibly (originals and duplicates) with particular attention to details such as vehicles’ VIN or chassis numbers, and registration numbers, and
• ensure that all documents are signed, if required, by the appropriate person(s), and
• develop any documents you need to make and/or prove your certification decisions, and
• obtain any external documents you need to make and/or prove your certification decisions, and
• handle all inspection and certification documents appropriately or as required, eg you attach them to vehicles, hand them to vehicle owners, or file them.

Administrative competence

You can demonstrate little or no competence in the administrative aspects of the inspection and certification work carried out by your business.

This means you have significant gaps in knowledge of, or skills in:

• the correct use of inspection and certification documents, or
• entering inspection and certification information into the Transport Agency computer system, or
• using the PRS.

You can demonstrate some competence in the administrative aspects of the inspection and certification work carried out by your business.

This means you have some gaps in knowledge of, or skills in:

• the correct use of inspection and certification documents, or
• entering inspection and certification information into the Transport Agency computer system, or
• using the PRS.

You can demonstrate adequate competence in the administrative aspects of the inspection and certification work carried out by your business.

This means you can demonstrate adequate knowledge of, and skills in:

• the correct use of inspection and certification documents, and
• entering inspection and certification information into the Transport Agency computer system.
• However, you and/or some staff have minor gaps in knowledge of, and skills in, using the PRS.

Youcan demonstrate comprehensive competence in all administrative aspects of the inspection and certification work carried out by your business.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the correct use of inspection and certification documents, and
• entering inspection and certification information into the Transport Agency computer system, and
• using the PRS.

Facilities

Facilities used for certification and inspection:

• meet all Transport Agency requirements (including VIRM requirements)
• are adequate for the nature and volume of the inspection and certification work carried out by your business, eg in terms of access, size, lighting, flooring, features (such as a pit), layout, condition and organisation.

The Transport Agency will inspect facilities used for certification and inspection.

Technical equipment

You have ready access to, all technical equipment (including any manuals) required for your certification work, or required by the Transport Agency, such as tools and inspection equipment.

The equipment is in good condition and working order.

Note The score for this is the average of the technical equipment scores from the Self-assessment record — Technical part

The Transport Agency will inspect your technical equipment.

Administration equipment

Ensure current access and accurate use to Landata (ie current login, access to the internet, accuracy and use to completing notes)

Technical information

You have, or have ready access to, all technical information required by the Transport Agency, such as VIRMs.

The information is complete, up to date and in good condition.

The Transport Agency will inspect your technical information.

Controlled inspection and certification documents

You have available blank copies of all controlled documents and must use and complete these as part of your inspection and certification work.

Any controlled documents you have developed yourself, if permitted by the Transport Agency, comply with Transport Agency requirements.

The Transport Agency will inspect your controlled inspection and certification documents.

Inspection and certification

You are the doing inspection and certification work and hold current and appropriate Transport Agency appointments for the certification work you carry out, unless you are specifically permitted by the Transport Agency to delegate specified parts of your inspection and certification work to persons who are not required to hold Transport Agency appointments (Note 1)

All persons to whom you have delegated inspection and certification work are competent and qualified to do the specified work.

If you are required to drive vehicles as part of your work you hold a current driver licences for the types of vehicle.

The Transport Agency will:

• talk to you
• talk to technicians and management of organisations to which you delegate inspection and certification work
• observe you at work
• inspect your Delegation record
• inspect your driver licence and ensure that it is current.

Facilities

Facilities:

• do not meet the Transport Agency requirements (including VIRM requirements), or
• are inadequate for the nature and volume of the inspection and certification work carried out by your business.

This means facilities are deficient to an extent that they adversely affect your certification decisions or certification outcomes.

Facilities:

• may meet the Transport Agency requirements (including VIRM requirements), but
• are barely adequate for the nature and volume of the inspection and certification work carried out by your business.

This means there are serious deficiencies in  facilities that require improvement. Serious deficiencies are those that, if not improved promptly, may adversely affect your certification decisions or certification outcomes.

Facilities:

• meet all Transport Agency requirements (including VIRM requirements), and
• are adequate for the nature and volume of the inspection and certification work carried out by your business.

However, there are minor aspects in facilities that could be improved. Minor aspects are those that do not adversely affect your certification decisions or certification outcomes but that, if improved, would make your inspection and certification work easier or more efficient.

For example, there may be areas where lighting could be improved, or where your facilities could be better organised.

Facilities:

• meet all Transport Agency requirements (including VIRM requirements), and
• are fully adequate for the nature and volume of the inspection and certification work carried out by your business, eg in terms of access, size, lighting, flooring, features (such as a pit), layout, condition and organisation.

Technical equipment

Your score here is the average score of your performance in meeting the Transport Agency’s expectations for ‘Technical equipment’ in the Technical part of the PRS.

Administration equipment

Not applicable.

Not applicable.

Not applicable.

Not applicable.

Technical information

You do not have, or do not have ready access to, the technical information required by the Transport Agency.

You have, or have ready access to, all technical information required by the Transport Agency.

The information is complete but not up to date.

For example, when you receive amendments to an inspection manual, you do not update the manual as promptly as you could.

You have, or have ready access to, all technical information required by the Transport Agency.

The information is complete and up to date but not in good condition.

For example, pages from an inspection manual may have been taken out at some stage and then put back in the wrong place (ie the pages are no longer in the right order, making it difficult to find items).

You have, or have ready access to, all technical information required by the Transport Agency, such as VIRMs.

The information is complete, up to date and in good condition.

Controlled inspection and certification documents

You do not have available blank copies of most or any of the documents you must use and complete as part of your inspection and certification work

OR

You use documents you have developed yourself but:

• you do not have permission from the Transport Agency to develop your own documents, or
• the documents do not comply with Transport Agency requirements.

You do not have available blank copies of some documents you must use and complete as part of your inspection and certification work

OR

Some documents you have developed yourself do not fully comply with Transport Agency requirements.

You have available blanks of most documents you must use and complete as part of your inspection and certification work.

Any documents you have developed yourself, if permitted by the Transport Agency, comply with Transport Agency requirements.

You have available blanks of all documents you must use and complete as part of your inspection and certification work.

Any documents you have developed yourself, if permitted by the Transport Agency, comply with Transport Agency requirements.

Certification staff

You do not hold current and appropriate Transport Agency appointments for the certification work you carry out.

You have delegated or contracted out work without Transport Agency permission.

You hold current and appropriate Transport Agency appointments for the certification work you carry out.

However:

• a person to whom you have rightfully delegated certification work does not have the required level of competence, or
• if you are required to drive a vehicle as part of your work do not hold a current driver licence

You hold a current and appropriate Transport Agency appointments for the certification work you carry out.

All persons to whom you have delegated certification work are competent and qualified to do the specified work.

If you are required to drive a vehicle as part of your work you hold a current driver licence for the type of vehicle required to be driven.

Management of competence

You have a coordinated approach to managing your competence in all aspects of your inspection and certification work.

This means you:

• regularly assess your level of competence
• make sure your competence is maintained at a high level, ie you are aware of, and competent in dealing with, new legal requirements and updates to technical information, new technologies, and new equipment.

You keep an up-to-date Training record, listing any internal and external training received as per the minimum requirements in your Deed of Appointment.

The Transport Agency will:

• talk to you
• inspect the records you keep, including your Training record.

Management of facilities

Inspection premise/s and equipment as per VIRM requirements.

Management of equipment

You have a coordinated approach to managing your equipment. Your approach ensures that equipment is:

• available in sufficient numbers for the volume of inspection and certification work carried out by your business
• stored as specified by the manufacturer and in locations where you have easy access
• actually used by you for its intended purpose
• maintained as specified by the manufacturer
• calibrated as specified by the manufacturer, or as required by the Transport Agency.

You keep an up-to-date Equipment record for each piece of equipment that requires regular maintenance or calibration.

The Transport Agency will:

• talk to you
• inspect your equipment
• observe you at work
• look at your inspection and certification volumes (to check that enough equipment is available)
• inspect where and how your equipment is stored
• inspect your Equipment record.

Management of technical information

You have a coordinated approach to managing your technical information (such as VIRMs). Your approach ensures that technical information is:

• updated promptly when you receive updates from the Transport Agency
• stored so you have easy access
• maintained in good condition.

You keep an up-to-date Technical information record.

The Transport Agency will:

• talk to you
• inspect your technical information and the locations where you keep it
• inspect your Technical information record.

Management of inspection and certification documents

You have a coordinated approach to managing your inspection and certification documents. Your approach ensures that:

• all inspection and certification documents are kept safe at all times and out of reach of the public
• unused controlled documents are always kept out of reach of the public and, outside business hours, are locked in a secured safe, locker, or strong cupboard or drawer
• all inspection and certification documents are filed so that they can be easily retrieved
• you keep sufficient stock of the inspection and certification documents needed for your inspection and certification work
• the loss or theft of any controlled documents is reported immediately to the Police and the Transport Agency using the Notification of lost or stolen controlled documents form in the Master records section at the back of this manual.

You keep an up-to-date Controlled document record.

The Transport Agency will:

• talk to you
• inspect your used and unused inspection and certification documents and the locations where you keep them
• inspect the way you file your inspection and certification documents
• inspect your Controlled document record.

Management of electronic inspection and certification information

You have a coordinated approach to managing your electronic inspection and certification information. Your approach ensures that:

• all electronic inspection and certification information is kept safe at all times
• all computers from which you access the Transport Agency computer system are out of reach of the public and/or access to your computers is protected by password
• all user names and passwords, if recorded on paper, are kept safe and out of reach of the public
• passwords used to protect your computers from public access are changed regularly
• you have backup copies or hard copies of any electronic information relevant to your inspection and certification work.

The Transport Agency will:

• talk to you
• observe you at work
• inspect the location and set-up of your computers, and the storage of user names and passwords
• inspect the backup copies or hard copies you keep of your electronic inspection and certification information.

Management of inspection and certification staff

You have a co-ordinated approach to managing yourself.

Your approach ensures that:

• certification decisions are made only by yourself and you hold current and appropriate Transport Agency appointment
• there is effective communication and teamwork in your business at and across all levels and in all directions
• responsibilities are clearly defined and all staff know who is responsible for what.

You keep an up-to-date Delegation record if you delegate any responsibilities such as:

• updating records
• updating technical information
• approved technicians as per VIRM requirements.

You display or make available upon request all Transport Agency appointments.

The Transport Agency will:

• talk to you and any contractors
• observe you at work
• inspect your Delegation record and other relevant records.

Management of time

You allocate enough time for you to carry out your inspection and certification work, allowing for the complexity of the work, your facilities, the available equipment, and your level of skill.

This means you:

• are comfortable with the time allocated and actually spent on inspection and certification work, and
• do not feel under pressure to perform within time frames that are unreasonably tight.

The Transport Agency will:

• talk to you
• observe you at work
• look at your inspection and certification volumes.

Management of competence

Your approach to managing your competence in all aspects of your inspection and certification work is inadequate.

This means you:

• do not assess your level of competence, or
• make little or no effort to maintain your competence.

Your approach to managing your competence in all aspects of your inspection and certification work is barely adequate.

This means you:

• do not assess your level of competence on a regular basis, or
• make only limited efforts to maintain your competence at a high level

OR

You do not keep a Training record.

Your approach to managing your competence in all aspects of your inspection and certification work is adequate.

This means you usually:

• assess your level of competence on a regular basis, and
• make sure, for example by attending regular training courses, that your competence is maintained at a high level, ie you are aware of, and competent in dealing with, new legal requirements and updates to technical information, and are competent in dealing with new technologies and new equipment.

However, you do not always:

• keep your Training record up to date.

Your approach to managing your competence in all aspects of your inspection and certification work is well coordinated.

This means you consistently:

• assess your level of competence on a regular basis, and
• make sure, for example by attending regular training courses, that your competence is maintained at a high level, ie you are aware of, and are competent in dealing with, new legal requirements and updates to technical information new technologies and new equipment.

You keep an up-to-date Training record, listing any training you have received.

Management of facilities

Not applicable.

Not applicable.

Not applicable.

Not applicable.

Management of equipment

Your approach to managing your equipment is inadequate.

This means little or no equipment is:

• available in sufficient numbers for the volume of inspection and certification work carried out by your business, or
• stored as specified by the manufacturer or in locations where you have easy access, or
• used as intended, or
• maintained or calibrated as specified by the manufacturer or as required by the Transport Agency.

Your approach to managing your equipment is barely adequate.

This means you make sure equipment is available in sufficient numbers for the volume of inspection and certification work carried out by your business.

However, you often do not make sure equipment is:

• stored as specified by the manufacturer or in locations where you have easy access, or
• used as intended, or
• maintained or calibrated as specified by the manufacturer or as required by the Transport Agency

OR

You do not keep an Equipment record for some or any equipment that requires regular maintenance or calibration.

Your approach to managing your equipment is adequate.

This means you usually make sure equipment is:

• available in sufficient numbers for the volume of inspection and certification work carried out by your business, and
• stored as specified by the manufacturer and in locations where you have easy access, and
• actually used by you for its intended purpose, and
• maintained as specified by the manufacturer, and
• calibrated as specified by the manufacturer, or as required by the Transport Agency.

You keep an Equipment record for each piece of equipment that requires regular maintenance or calibration, but you do not always keep your Equipment record up to date.

Your approach to managing your equipment is well coordinated.

This means you consistently make sure equipment is:

• available in sufficient numbers for the volume of inspection and certification work carried out by your business, and
• stored as specified by the manufacturer and in locations where you have easy access, and
• actually used by you for its intended purpose, and
• maintained as specified by the manufacturer, and
• calibrated as specified by the manufacturer, or as required by the Transport Agency.

You keep an up-to-date Equipment record for each piece of equipment that requires regular maintenance or calibration.

Management of technical information

Your approach to managing your technical information is inadequate.

This means you make little or no effort to manage your technical information.

For example, some technical information may not have been updated for a considerable time.

Your approach to managing your technical information is barely adequate.

This means although you make some efforts to manage your technical information, you often do not:

• update technical information promptly when you receive updates from the Transport Agency, or
• store technical information so you have easy access

OR

You do not keep a Technical information record.

Your approach to managing your technical information is adequate.

This means you usually make sure your technical information is:

• updated promptly when you receive updates from the Transport Agency, and
• stored so you have easy access.

However, you do not always:

• maintain your technical information in good condition, or
• keep your Technical information record up to date.

Your approach to managing your technical information is well coordinated.

This means you consistently make sure your technical information is:

• updated promptly when you receive updates from the Transport Agency, and
• stored so you have easy access, and
• maintained in good condition.

You keep an up-to-date Technical information record.

Management of inspection and certification documents

Your approach to managing your certification documents is inadequate.

This means you do not:

• keep inspection and certification documents safe, or
• keep unused controlled documents out of reach of the public, or
• lock unused controlled documents in a secured safe, locker, or strong cupboard or drawer outside business hours

OR

You lost controlled documents, or had controlled documents stolen, but did not report the loss or theft to the Police or the Transport Agency.

Your approach to managing your inspection and certification documents is barely adequate.

This means although you make some efforts to manage your certification documents, you often do not:

• keep inspection and certification documents safe, or
• keep unused controlled documents out of reach of the public, or
• lock unused controlled documents in a secured safe, locker, or strong cupboard or drawer outside business hours, or
• file your inspection and certification documents so that they can be easily retrieved, or
• keep sufficient stock of controlled documents

OR

You do not keep a Controlled document record.

Your approach to managing your certification documents is adequate.

This means you usually make sure that:

• inspection and certification documents are kept safe at all times, and
• unused controlled documents are always kept out of reach of the public and, outside business hours, are locked in a secured safe, locker, or strong cupboard or drawer, and
• all inspection and certification documents are filed so that they can be easily retrieved, and
• you keep sufficient stock of the inspection and certification documents needed for your inspection and certification work, and
• the loss or theft of any controlled documents is reported immediately to the Police and the Transport Agency but you do not always report the loss or theft to the Transport Agency using the Notification of lost or stolen controlled documents form in the Master records section at the back of this manual.

However, you do not always keep your Controlled document record up to date.

Your approach to managing your certification documents is well coordinated.

This means you consistently make sure that:

• inspection and certification documents are kept safe at all times, and
• unused controlled documents are always kept out of reach of the public and, outside business hours, are locked in a secured safe, locker, or strong cupboard or drawer, and
• all inspection and certification documents are filed so that they can be easily retrieved, and
• you keep sufficient stock of the inspection and certification documents needed for your inspection and certification work, and
• the loss or theft of any controlled documents is reported immediately to the Police and the Transport Agency on the Notification of lost or stolen controlled documents form in the Master records section at the back of this manual.

You keep an up-to-date Controlled document record.

Management of electronic inspection and certification information

Your approach to managing your electronic inspection and certification information is inadequate.

This means you make little or no effort to ensure that electronic inspection and certification information is kept safe.

Your approach to managing your electronic inspection and certification information is barely adequate.

This means although you make some efforts to ensure that electronic inspection and certification information is kept safe, you often do not:

• have your computers, if located within reach of the public, protected by password, or
• keep your user names and passwords safe and out of reach of the public, or
• change your passwords on a regular basis.

Your approach to managing your electronic inspection and certification information is adequate.

This means you usually make sure that:

• electronic inspection and certification information is kept safe at all times, and
• all computers from which you access the Transport Agency’s computer system are out of reach of the public and/or access to your computers is protected by password, and
• all user names and passwords, if recorded on paper, are kept safe and out of reach of the public, and
• passwords used to protect your computers from public access are changed regularly.

However, you do not always keep backup copies or hard copies of electronic information relevant to your inspection and certification work, such as digital photos.

Your approach to managing your electronic inspection and certification information is well coordinated.

This means you consistently make sure that:

• electronic inspection and certification information is kept safe at all times, and
• all computers from which you access the Transport Agency’s computer system are out of reach of the public and/or access to your computers is protected by password, and
• all user names and passwords, if recorded on paper, are kept safe and out of reach of the public, and
• passwords used to protect your computers from public access are changed regularly, and
• you have backup copies or hard copies of any electronic information relevant to your inspection and certification work, such as digital photos.

Management of inspection and certification staff

Your approach to managing your staff is inadequate.

This means you make little or no effort to make sure that:

• certification decisions are made only by you and you hold a current and applicable Transport Agency appointment.

Your approach to managing your staff is barely adequate.

This means you consistently make sure that:

• certification decisions are made only by you and you hold a current and applicable Transport Agency appointment

This means although you make some efforts to manage your staff, you regularly fail to make sure that:

• responsibilities are clearly defined and all staff know who is responsible for what
• there is effective communication and teamwork in your business at and across all levels and in all directions

OR

You do not keep a Delegation record.

Your approach to managing your staff is adequate.

This means you consistently make sure that:

• certification decisions are made only by you and you hold a current and applicable Transport Agency appointment

This means you usually make sure that:

• responsibilities are clearly defined and all staff know who is responsible for what
• there is effective communication and teamwork in your business at and across all levels and in all directions.

However, you do not:

• always keep your Delegation record up-to-date, or
• display or make available on request all Transport Agency appointments

Your approach to managing your staff is well coordinated.

This means you consistently make sure that:

certification decisions are made only by you and you hold a current and applicable Transport Agency appointment

there is effective communication and teamwork in your business at and across all levels and in all directions, and

responsibilities are clearly defined and all staff know who is responsible for what.

You keep an up-to-date Delegation record.

You display or make available on request all Transport Agency appointments

Management of time

You do not allocate enough time for you to carry out your inspection and certification work.

You do not always allocate enough time for you to carry out your inspection and certification work.

You generally allocate enough time for you to carry out your inspection and certification work, allowing for the complexity of the work, your facilities, the available equipment, and your level of skill.

You allocate enough time for you to carry out your inspection and certification work, allowing for the complexity of the work, your facilities, the available equipment, and your level of skill.

Commitment to continuous improvement

You are committed to improving your inspection and certification work.

This means that you actively:

• identify problems and opportunities to improve
• assess the cause of problems and prioritise problems and opportunities
• address problems and opportunities according to priorities and available resources.

You keep an Improvement record and record problems and opportunities to improve. All follow-up activities have been recorded in the Improvement record.

The Transport Agency will:

• talk to you
• inspect your Improvement record.

Regular self-assessments

You regularly assess how well you meet the Transport Agency’s expectations as set out in the PRS.

The frequency of self-assessments is appropriate to the size of your business and the inspection and certification work carried out by your business. This means you carry out a self-assessment at least once a year and within two months before a scheduled review.

You record each self-assessment by completing a Self-assessment record which is filed in this folder.

You record any problems or opportunities to improve that you identify during self-assessments in your Improvement record for follow-up.

The Transport Agency will:

• talk to you
• inspect your Self-assessment record
• inspect your Improvement record to check that any problems or opportunities to improve identified during self-assessments have been recorded for follow-up.

Correct handling of complaints

You are open to complaints and regard them as opportunities to improve.

This means you:

• display or provide to your customers your complaints policy, including information on how to lodge a complaint and your customers’ right to complain to the Transport Agency
• handle complaints in accordance with Transport Agency requirements.

You keep a Complaints record, in which all verbal and written complaints are recorded.

You record any problems or opportunities to improve that you identify in the investigation of complaints in your Improvement record for follow-up.

The Transport Agency will:

• inspect your complaints policy
• talk to you
• inspect your Complaints record to check that any complaints against you, including any complaints raised with the Transport Agency, have been recorded and handled in accordance with Transport Agency requirements
• inspect your Improvement record to check that any problems or opportunities to improve identified in the investigation of complaints have been recorded for follow-up.

Commitment to the PRS

You are committed to making the PRS work in and for your business.

This means you:

• actively use the system for improving your inspection and certification work
• are open about your problems and achievements
• fully cooperate during regular performance reviews.

The Transport Agency will:

• talk to you
• assess your level of cooperation during reviews.

Commitment to continuous improvement

You and/or most of your staff show little or no commitment to improving your inspection and certification work.

This means you and most of your staff do not make efforts to identify problems and opportunities to improve. You are often not even aware of the problems you have.

You and most of your staff show some commitment to improving your inspection and certification work.

This means you are aware of:

• some problems and opportunities to improve, and
• the causes of the problems and what you need to do to address them.

However, although youf work around the problems, you regularly do not:

• record them in your Improvement record, or
• work actively to address them properly.

You show an adequate level of commitment to improving your inspection and certification work.

This means you:

• actively identify and prioritise problems and opportunities to improve, and
• assess the cause of problems and identify what you need to do to address them.

However, you do not always:

• address the problems and opportunities as promptly as you could, or
• record all problems, opportunities and follow-ups in your Improvement record.

You are fully committed to improving your inspection certification work.

This means you:

• actively identify and prioritise problems and opportunities to improve, and
• assess the cause of problems and identify what you need to do to address them, and
• address problems and opportunities according to available resources, and
• record all problems, opportunities and follow-ups in your Improvement record.

Regular self-assessments

You do not assess how well you meet the Transport Agency’s expectations as set out in the PRS.

This means there is no evidence of your carrying out self-assessments.

You sometimes assess how well you meet the Transport Agency’s expectations as set out in the PRS.

This means you carry out some self-assessments but you do not:

• carry out self-reviews regularly (ie at least once a year and before scheduled reviews), or
• document self-assessments by completing a Self-assessment record.

You regularly assess how well you meet the Transport Agency’s expectations as set out in the PRS.

This means you carry out self-assessments at least once a year (or more often as appropriate to the size of your business and the inspection and certification work carried out by your business).

However, you do not always:

• carry out self-assessments before scheduled performance reviews, or
• document self-assessments by completing a
  Self-assessment record, or
• record in your Improvement record problems or opportunities to improve that you identify in self-assessments.

You regularly assess how well you meet the Transport Agency’s expectations as set out in the PRS.

This means you:

• carry out self-assessments at least once a year (or more often as appropriate to the size of your business and the inspection and certification work carried out by your business), and
• carry out self-assessments before scheduled performance reviews, and
• document each self-assessment by completing a Self-assessment record, and
• record in your Improvement record problems or opportunities to improve that you identify in self-assessments.

Correct handling of complaints

You are not open to complaints and your handling of complaints is inadequate.

This means you:

• do not have an adequate complaints policy, or
• do not communicate your complaints policy to your customers, or
• seldom handle complaints in accordance with Transport Agency requirements, or
• do not keep records of complaints.

You are not open to complaints and your handling of complaints is barely adequate.

This means you:

• have a complaints policy but that policy is not correctly communicated to your customers because your display does not accurately reflect your policy, or
• regularly do not handle complaints in accordance with Transport Agency requirements (eg you regularly exceed the time frames set by the Transport Agency for responding to complaints), or
• regularly fail to record complaints in your Complaints record, or
• do not record any problems or opportunities to improve that you identify in the investigation of complaints in your Improvement record and follow up on them.

You are open to complaints and your handling of complaints is adequate.

This means you:

• display your complaints policy to your customers, including information on how to lodge a complaint and your customers’ right to complain to the Transport Agency, and
• usually handle complaints in accordance with Transport Agency requirements, and
• keep a Complaints record in which you record most complaints.

However, you do not always record in your Improvement record, and follow up on, the problems or opportunities to improve that you identify in the investigation of complaints.

You are open to complaints, handle them correctly, and regard them as opportunities to improve.

This means you:

• display to your customers your complaints policy, including information on how to lodge a complaint and your customers’ right to complain to the Transport Agency, and
• handle complaints in accordance with Transport Agency requirements, and
• keep a Complaints record in which you record all verbal and written complaints, and
• record in your Improvement record any problems or opportunities to improve that you identify in the investigation of complaints.

Commitment to the PRS

You show little or no commitment to making the PRS work in and for your business.

This means you do not:

• use the system for improving your inspection and certification work, or
• share your problems and achievements with Transport Agency Transport Officers, or
• cooperate in Transport Agency reviews.

You show some commitment to making the PRS work in your business but there is little evidence that you actively use it to improve your inspection and certification work.

This means:

• you make some efforts to use the system in your business, but mostly to satisfy Transport Agency reviewers, and
• there is a basic level of cooperation in Transport Agency reviews but there is a reluctance to share problems with Transport Agency Transport Officers.

You show an adequate level of commitment to making the PRS work in and for your business.

This means you:

• actively use most aspects of the system for improving your inspection and certification work, although you do not use the system to its full extent, and
• are usually open about your problems and achievements, although some staff are reluctant to share problems with Transport Agency Transport Officers, and
• show a good level of cooperation in Transport Agency reviews.

You are fully committed to making the PRS work in and for your business.

This means you:

• actively use the system for improving your inspection and certification work, and
• are open about your problems and achievements, and
• fully cooperate in Transport Agency reviews.

Correct technical decisions

You thoroughly inspect all evidence of vehicle identification and correctly determine whether it complies with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to vehicle identification. This means you are competent in:

• the assessment of vehicle identification
• the Transport Agency requirements (including VIRM requirements) relating to vehicle identification and the assessment of vehicle identification
• Transport Agency guidelines relating to vehicle identification
• the operation of the equipment used for inspecting vehicle identification.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to vehicle identification and the assessment of modifications to vehicle identification
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on vehicle identification and the assessment of vehicle identification.

Technical equipment

You have:

• a hand-held inspection lamp.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all evidence of vehicle identification or correctly determine whether it complies with all Transport Agency requirements.

The area of non-compliance is significant.

For example:

• a vehicle identification number has not been read from the VIN plate, or
• a vehicle’s VIN or chassis number is missing, or has obviously been unlawfully affixed or tampered with.

You do not thoroughly inspect all evidence of vehicle identification or correctly determine whether it complies with all Transport Agency requirements.

The area of non-compliance is somewhat important.

For example:

• a vehicle’s VIN or chassis number is damaged or obscured beyond recognition.

You do not thoroughly inspect all evidence of vehicle identification or correctly determine whether it complies with all Transport Agency requirements.

The area of non-compliance is minor.

For example:

• a vehicle’s VIN or chassis number is damaged or obscured but still readable.

You thoroughly inspect all evidence of vehicle identification and correctly determine whether it complies with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to vehicle identification.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of vehicle identification, or
• the Transport Agency requirements (including VIRM requirements) relating to vehicle identification, or
• Transport Agency guidelines relating to vehicle identification, or
• the operation of the equipment you use for assessing vehicle identification.

You demonstrate:

• some competence in the technical aspects relating to vehicle identification.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of vehicle identification, or
• the Transport Agency requirements (including VIRM requirements) relating to vehicle identification, or
• Transport Agency guidelines relating to vehicle identification, or
• the operation of the equipment you use for assessing vehicle identification.

You demonstrate:

• adequate competence in the technical aspects relating to vehicle identification.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of vehicle identification, or
• the Transport Agency requirements (including VIRM requirements) relating to vehicle identification, or
• Transport Agency guidelines relating to vehicle identification, or
• the operation of the equipment you use for assessing vehicle identification.

You can demonstrate comprehensive competence in the technical aspects relating to vehicle identification, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of vehicle identification
• the Transport Agency requirements (including VIRM requirements) relating to vehicle identification
• Transport Agency guidelines relating to vehicle identification
• the operation of the equipment you use for inspecting vehicle identification.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all components and and correctly determine whether the chassis rails complies with all NZTA requirements, taking into account technical information provided by the NZTA such as the VIRM: Light vehicle repair certification.

The NZTA will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the NZTA computer system.

The NZTA may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to chassis rails. This means you are competent in:

• the assessment of chassis rails
• NZTA requirements (including VIRM requirements) relating to chassis rails and the assessment of chassis rails
• NZTA guidelines relating to chassis rails
• the operation of the equipment used for inspecting chassis rails.

The NZTA will:

• talk to you
• ask questions to check your competence relating to chassis rails and the assessment of chassis rails
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The NZTA may administer a short test on chassis rails and the assessment of chassis rails.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• assorted hand tools
• a tape measure.

The equipment is in good condition and working order.

The NZTA will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all components or correctly determine whether the chassis rails comply with all NZTA requirements.

The area of non-compliance is likely to compromise the outcome of the certification process.

For example:

• chassis rail has been heated, and there are no manufacturer’s instructions for this
• a crush zone has been repaired without the manufacturer’s instructions.

You do not thoroughly inspect all components or correctly determine whether the chassis rails comply with all NZTA requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a chassis rail has been sectioned too close to a crush zone, suspension, steering or engine mount, so that it may affect the performance of that component.

You do not thoroughly inspect all components or correctly determine whether the chassis rails comply with all NZTA requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a chassis rail has been repaired using an alternative repair method and there is no evidence that the manufacturer’s instructions have been sought.

You thoroughly inspect all components and correctly determine whether the chassis rails comply with all NZTA requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to chassis rails, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of chassis rails, or
• the NZTA requirements (including VIRM requirements) relating to repairs to chassis rails, or
• NZTA guidelines relating to repairs to chassis rails, or
• the operation of the equipment you use for inspecting chassis rails.

You demonstrate:

• some competence in the technical aspects relating to repairs to chassis rails, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of chassis rails, or
• the NZTA requirements (including VIRM requirements) relating to chassis rails, or
• NZTA guidelines relating to chassis rails, or
• the operation of the equipment you use for inspecting chassis rails.

You demonstrate:

• adequate competence in the technical aspects relating to chassis rails, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of chassis rails, or
• the NZTA requirements (including VIRM requirements) relating to chassis rails, or
• NZTA guidelines relating to chassis rails, or
• the operation of the equipment you use for inspecting chassis rails.

You can demonstrate comprehensive competence in the technical aspects relating to chassis rails, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of chassis rails
• the NZTA requirements (including VIRM requirements) relating to chassis rails
• NZTA guidelines relating to chassis rails
• the operation of the equipment you use for inspecting chassis rails.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all components and and correctly determine whether the sill repair complies with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to sill repairs. This means you are competent in:

• the assessment of sill repairs
• Transport Agency requirements (including VIRM requirements) relating to sill repairs and the assessment of sill repairs
• Transport Agency guidelines relating to sill repairs
• the operation of the equipment used for inspecting sill repairs.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to sill repairs and the assessment of sill repairs
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on sill repairs and the assessment of sill repairs.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• assorted hand tools
• a tape measure.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all components or correctly determine whether the sill repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the outcome of the certification process.

For example:

• a sill that has been improperly sectioned.

You do not thoroughly inspect all components or correctly determine whether the sill repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a sill has been repaired and the repair method has not been thoroughly inspected, eg whether an insert has been used, overlap length etc.

You do not thoroughly inspect all components or correctly determine whether the sill repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a sill has been repaired using an alternative repair method and there is no evidence that the manufacturer’s instructions have been sought
• replacement foam in a pillar has not been inspected.

You thoroughly inspect all components and correctly determine whether the sill repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to sill repairs, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of sill repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to repairs to sill repairs, or
• Transport Agency guidelines relating to repairs to sill repairs, or
• the operation of the equipment you use for inspecting sill repairs.

You demonstrate:

• some competence in the technical aspects relating to repairs to sill repairs, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of sill repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to sill repairs, or
• Transport Agency guidelines relating to sill repairs, or
• the operation of the equipment you use for inspecting sill repairs.

You demonstrate:

• adequate competence in the technical aspects relating to sill repairs, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of sill repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to sill repairs, or
• Transport Agency guidelines relating to sill repairs, or
• the operation of the equipment you use for inspecting sill repairs.

You can demonstrate comprehensive competence in the technical aspects relating to sill repairs, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of sill repairs
• the Transport Agency requirements (including VIRM requirements) relating to sill repairs
• Transport Agency guidelines relating to sill repairs
• the operation of the equipment you use for inspecting sill repairs.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all components and and correctly determine whether the pillar repair complies with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to pillar repairs. This means you are competent in:

• the assessment of pillar repairs
• Transport Agency requirements (including VIRM requirements) relating to pillar repairs and the assessment of pillar repairs
• Transport Agency guidelines relating to sill repairs
• the operation of the equipment used for inspecting pillar repairs.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to pillar repairs and the assessment of pillar repairs
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on pillar repairs and the assessment of pillar repairs.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• assorted hand tools
• a tape measure
• a trammel bar.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all components or correctly determine whether the pillar repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the outcome of the certification process.

For example:

• a pillar that has been improperly sectioned.

You do not thoroughly inspect all components or correctly determine whether the pillar repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a sill has been repaired and the repair method has not been thoroughly inspected, eg whether an insert has been used, overlap length etc.

You do not thoroughly inspect all components or correctly determine whether the pillar repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a pillar has been repaired using an alternative repair method and there is no evidence that the manufacturer’s instructions have been sought
• replacement foam in a pillar has not been inspected.

You thoroughly inspect all components and correctly determine whether the sill repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to pillar repairs, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of pillar repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to repairs to pillar repairs, or
• Transport Agency guidelines relating to repairs to pillar repairs, or
• the operation of the equipment you use for inspecting pillar repairs.

You demonstrate:

• some competence in the technical aspects relating to repairs to pillar repairs, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of pillar repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to pillar repairs, or
• Transport Agency guidelines relating to pillar repairs, or
• the operation of the equipment you use for inspecting pillar repairs.

You demonstrate:

• adequate competence in the technical aspects relating to pillar repairs, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of pillar repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to pillar repairs, or
• Transport Agency guidelines relating to pillar repairs, or
• the operation of the equipment you use for inspecting pillar repairs.

You can demonstrate comprehensive competence in the technical aspects relating to pillar repairs, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of pillar repairs
• the Transport Agency requirements (including VIRM requirements) relating to pillar repairs
• Transport Agency guidelines relating to pillar repairs
• the operation of the equipment you use for inspecting pillar repairs.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all components and and correctly determine whether the bumper and plastic repairs comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to bumper and plastic repairs. This means you are competent in:

• the assessment of bumper and plastic repairs
• Transport Agency requirements (including VIRM requirements) relating to bumper and plastic repairs and the assessment of bumper and plastic repairs
• Transport Agency guidelines relating to bumper and plastic repairs
• the operation of the equipment used for inspecting bumper and plastic repairs.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to bumper and plastic repairs and the assessment of bumper and plastic repairs
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on bumper and plastic repairs and the assessment of bumper and plastic repairs.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all components or correctly determine whether the bumper and plastic repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the outcome of the certification process.

For example:

• a non-mechanical energy absorber has been repaired.

You do not thoroughly inspect all components or correctly determine whether the bumper and plastic repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a plastic fuel line has been repaired instead of replaced.

You do not thoroughly inspect all components or correctly determine whether the bumper and plastic repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• the source of a replacement energy absorbing bumper is unknown (make, model and year).

You thoroughly inspect all components and correctly determine whether the bumper and plastic repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to bumper and plastic repairs, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of bumper and plastic repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to bumper and plastic repairs, or
• Transport Agency guidelines relating to repairs to bumper and plastic repairs, or
• the operation of the equipment you use for inspecting bumper and plastic repairs.

You demonstrate:

• some competence in the technical aspects relating to repairs to bumper and plastic repairs, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of bumper and plastic repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to bumper and plastic repairs, or
• Transport Agency guidelines relating to bumper and plasttic repairs, or
• the operation of the equipment you use for inspecting bumper and plastic repairs.

You demonstrate:

• adequate competence in the technical aspects relating to bumper and plastic repairs, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of bumper and plastic repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to bumper and plastic repairs, or
• Transport Agency guidelines relating to bumper and plastic repairs, or
• the operation of the equipment you use for inspecting bumper and plastic repairs.

You can demonstrate comprehensive competence in the technical aspects relating to bumper and plastic repairs, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of bumper and plastic repairs
• the Transport Agency requirements (including VIRM requirements) relating to bumper and plastic repairs
• Transport Agency guidelines relating to bumper and plastic repairs
• the operation of the equipment you use for inspecting bumper and plastic repairs.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all points of attachment and and correctly determine whether the repair complies with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to repairs to points of attachment. This means you are competent in:

• the assessment of repairs to points of attachment
• Transport Agency requirements (including VIRM requirements) relating to repairs to points of attachment and the assessment of repairs to points of attachment
• Transport Agency guidelines relating to repairs to points of attachment
• the operation of the equipment used for inspecting repairs to points of attachment.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to points of attachment and the assessment of repairs to points of attachment
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on points of attachment repairs and the assessment of repairs to points of attachment.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all points of attachment or correctly determine whether the repairs to the points of attachment comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the outcome of the certification process.

For example:

• a headlamp cannot be securely attached/adjusted as per the manufacturer’s instructions.

You do not thoroughly inspect all components or correctly determine whether the repairs to the points of attachment comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a side-mirror cannot be securely attached/adjusted as per the manufacturer’s instructions
• a rear-side lamp cannot be securely attached as per the manufacturer’s instructions.

You do not thoroughly inspect all components or correctly determine whether the repairs to points of attachment comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a front-side light cannot be securely attached as per the manufacturer’s instructions.

You thoroughly inspect all components and correctly determine whether the vehicle structure complies with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to points of attachment, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to points of attachment, or
• the Transport Agency requirements (including VIRM requirements) relating to points of attachment, or
• Transport Agency guidelines relating to repairs to points of attachment, or
• the operation of the equipment you use for inspecting repairs to points of attachment.

You demonstrate:

• some competence in the technical aspects relating to repairs to points of attachment, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to points of attachment, or
• the Transport Agency requirements (including VIRM requirements) relating to repairs to points of attachment, or
• Transport Agency guidelines relating to repairs to points of attachment, or
• the operation of the equipment you use for inspecting repairs to points of attachment.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to points of attachment, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to points of attachment, or
• the Transport Agency requirements (including VIRM requirements) relating to repairs to points of attachment, or
• Transport Agency guidelines relating to repairs to points of attachment, or
• the operation of the equipment you use for inspecting repairs to points of attachment.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to points of attachment, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to points of attachment
• the Transport Agency requirements (including VIRM requirements) relating to repairs to points of attachment
• Transport Agency guidelines relating to repairs points of attachment
• the operation of the equipment you use for inspecting repairs to points of attachment.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs to windscreens and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to windscreen repairs, including their compliance wth Land Transport Rules. This means you are competent in:

• the assessment of windscreen repairs
• Transport Agency requirements (including VIRM requirements) relating to windscreen repairs and the assessment of windscreen repairs
• Transport Agency guidelines relating to windscreen repairs
• the operation of the equipment used for inspecting windscreen repairs.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to windscreen repairs and the assessment of windscreen repairs
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on windscreen repairs and the assessment of windscreen repairs.

Technical equipment

You have:

• a hand-held inspection lamp, and
• a tape measure
• assorted hand tools

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all windscreen repairs or correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a windscreen displays damage that exceeds the threshold for repair or replacement, or
• a replacement windscreen is not laminated.

You do not thoroughly inspect all components or correctly determine whether the windscreen repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a windscreen cannot be demonstrated to comply with an appropriate standard, or
• the type of windscreen adhesive used is unknown.

You do not thoroughly inspect all components or correctly determine whether the windscreen repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a windscreen has been repaired to the correct standard, but there is no documentation available to support it.

You thoroughly inspect all components and correctly determine whether the windscreen repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to windscreen repairs, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of windscreen repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to windscreen repairs, or
• Transport Agency guidelines relating to windscreen repairs, or
• the operation of the equipment you use for inspecting windscreen repairs.

You demonstrate:

• some competence in the technical aspects relating to windscreen repairs, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of windscreen repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to windscreen repairs, or
• Transport Agency guidelines relating to windscreen repairs, or
• the operation of the equipment you use for inspecting windscreen repairs.

You demonstrate:

• adequate competence in the technical aspects relating to windscreen repairs, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of windscreen repairs, or
• the Transport Agency requirements (including VIRM requirements) relating to windscreen repairs, or
• Transport Agency guidelines relating to windscreen repairs, or
• the operation of the equipment you use for inspecting windscreen repairs.

You can demonstrate comprehensive competence in the technical aspects relating to windscreen repairs, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of windscreen repairs
• the Transport Agency requirements (including VIRM requirements) relating to windscreen repairs
• Transport Agency guidelines relating to windscreen repairs
• the operation of the equipment you use for inspecting windscreen repairs.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs to door and hinged panel retention systems and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account all technical information including that provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to repairs to door and hinged panel retention systems, including their compliance with Land Transport Rules. This means you are competent in:

• the assessment of repairs to door and hinged panel retention systems
• Transport Agency requirements (including VIRM requirements) relating to repairs to door and hinged panel retention systems and the assessment of repairs to door and hinged panel retention systems
• Transport Agency guidelines relating to repairs to door and hinged panel retention systems
• the operation of the equipment used for inspecting repairs to door and hinged panel retention systems.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to door and hinged panel retention systems and the assessment of repairs to door and hinged panel retention systems
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on door and hinged panel retention systems repairs and the assessment of repairs to door and hinged panel retention systems.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• a tape measure.
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs to door and hinged panel retention systems or correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a side intrusion beam has been repaired without the specific permission of the manufacturer’s instructions, or
• a hinge is not securely attached to both the vehicle body and the door.

You do not thoroughly inspect all repairs to door and hinged panel retention systems or correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a door cannot be opened from the inside, or
• a door and hinged panel retention system has been repaired, but there is no evidence that replacement components used meet the correct standards.

You do not thoroughly inspect all repairs to door and hinged panel retention systems or correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a door does not open or close easily, or
• a door and hinged panel retention system has been repaired to the correct standard, but there is no documentation available to support it.

You thoroughly inspect all repairs to door and hinged panel retention systems and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to door and hinged panel retention systems, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to door and hinged panel retention systems, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to door and hinged panel retention systems, or
• Transport Agency guidelines relating to repairs to door and hinged panel retention systems, or
• the operation of the equipment you use for inspecting repairs to door and hinged panel retention systems.

You demonstrate:

• some competence in the technical aspects relating to repairs to door and hinged panel retention systems, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to door and hinged panel retention systems, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to door and hiinged panel retention systems, or
• Transport Agency guidelines relating to repairs to door and hinged panel retention systems, or
• the operation of the equipment you use for inspection repairs to door and hinged panel retention systems.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to door and hinged panel retention systems, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to door and hinged panel retention systems, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to door and hinged panel retention systems, or
• Transport Agency guidelines relating to repairs to door and hinged panel retention systems, or
• the operation of the equipment you use for inspecting door and hinged panel retention systems.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to door and hinged panel retention systems, including their compliance with Land Transport Rules.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to door and hinged panel retention systems, and
• Transport Agency requirements (including VIRM requirements) relating to repairs to door and hinged panel retention systems, and
• Transport Agency guidelines relating to repairs to door and hinged panel retention systems, and
• the operation of the equipment you use for inspecting repairs to door and hinged panel retention systems.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and at least adequate condition.

All specified equipment is available and in good condition and in working order.

Correct technical decisions

You thoroughly inspect all repairs to seats and seat anchorages and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account all technical information including that provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to seats and seat anchorages.

This means you are competent in:

• the assessment of repairs to seats and seat anchorages
• Transport Agency requirements (including VIRM requirements) relating to repairs to seats and seat anchorages and the assessment of repairs to seats and seat anchorages
• Transport Agency guidelines relating to repairs to seats and seat anchorages
• the operation of the equipment you use to inspect repairs to seats and seat anchorages.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to seats and seat anchorages and the assessment of repairs to seats and seat anchorages
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on repairs to seats and seat anchorages and the assessment of repairs to seats and seat anchorages.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• a tape measure
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs to seats and seat anchorages and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• damage, corrosion or poor repair has weakened the attachment of a seat to a seat anchorage.

You do not thoroughly inspect all repairs to seats and seat anchorages or correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a replacement seat is fitted to a modified OE seat anchorage.

You do not thoroughly inspect all repairs to seats and seat anchorages or correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a replacement seat has marginally affected the relationship between the seat, the seat occupant and the seatbelt anchorage.

You thoroughly inspect all repairs to seats and seat anchorages and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to seats and seat anchorages, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to seats and seat anchorages, or
• Transport Agency requirements and guidelines (including VIRM requirements) relating to repairs to seats and seat anchorages, or
• the operation of the equipment you use for inspecting repairs to seats and seat anchorages.

You demonstrate:

• some competence in the technical aspects relating to repairs to seats and seat anchorages, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to seats and seat anchorages, or
• Transport Agency requirements and guidelines (including VIRM requirements) relating to repairs to seats and seat anchorages, or
• the operation of the equipment you use for inspecting repairs to seats and seat anchorages.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to seats and seat anchorages, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to seats and seat anchorages, or
• Transport Agency requirements and guidelines (including VIRM requirements) relating to repairs to seats and seat anchorages, or
• the operation of the equipment you use for inspecting repairs to seats and seat anchorages.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to seats and seat anchorages.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to seats and seat anchorages, and
• Transport Agency requirements (including VIRM requirements) relating to repairs to seats and seat anchorages, and
• Transport Agency guidelines relating to seats and seat anchorages, and
• the operation of the equipment you use for inspecting repairs to seats and seat anchorages.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs to seatbelts and seatbelt anchorages and correctly determine whether that the repairs comply with all Transport Agency requirements, taking into account all technical information including that provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to repairs to seatbelts and seatbelt anchorages.

This means you are competent in:

• the assessment of repairs to seatbelts and seatbelt anchorages
• Transport Agency requirements (including VIRM requirements) relating repairs to seatbelts and seatbelt anchorages and the assessment of repairs to seatbelts and seatbelt anchorages
• Transport Agency guidelines relating to repairs to seatbelts and seatbelt anchorages
• the operation of the equipment you use for inspecting repairs to seatbelts and seatbelt anchorages.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to seatbelts and seatbelt anchorages and the assessment of repairs to seatbelts and seatbelt anchorages
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on repairs to seatbelts and seatbelt anchorages and the assessment of repairs to seatbelts and seatbelt anchorages.

Technical equipment

You have:

• a hand-held inspection lamp
• a mirror
• a tape measure
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency may inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs to seatbelts and seatbelt anchorages and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a seatbelt pretensioner has not been replaced after activation, or
• a seatbelt that has been worn in a crash has not been replaced.

You do not thoroughly inspect all repairs to seatbelts and seatbelt anchorages and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a seatbelt buckle and tongue do not release easily.

You do not thoroughly inspect all repairs to seatbelts and seatbelt anchorages and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a seatbelt of the wrong type for the seat position has been fitted.

You thoroughly inspect all repairs to seatbelts and seatbelt anchorages and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to seatbelts and seatbelt anchorages, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to seatbelts and seatbelt anchorages, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to seatbelts and seatbelt anchorages, or
• Transport Agency guidelines relating to repairs to seatbelts and seatbelt anchorages, or
• the operation of the equipment you use for inspecting repairs to seatbelts and seatbelt anchorages.

You demonstrate:

• some competence in the technical aspects relating to repairs to seatbelts and seatbelt anchorages, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to seatbelts and seatbelt anchorages, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to seatbelts and seatbelt anchorages, or
• Transport Agency guidelines relating to repairs to seatbelts and seatbelt anchorages, or
• the operation of the equipment you use for inspecting repairs to seatbelts and seatbelt anchorages.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to seatbelts and seatbelt anchorages, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to seatbelts and seatbelt anchorages, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to seatbelts and seatbelt anchorages, or
• Transport Agency guidelines relating to repairs to seatbelts and seatbelt anchorages, or
• the operation of the equipment you use for inspecting repairs to seatbelts and seatbelt anchorages.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to seatbelts and seatbelt anchorages.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to seatbelts and seatbelt anchorages, and
• Transport Agency requirements (including VIRM requirements) relating to repairs to seatbelts and seatbelt anchorages, and
• Transport Agency guidelines relating to seatbelts and seatbelt anchorages, and
• the operation of the equipment you use for inspecting repairs to seatbelts and seatbelt anchorages.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs that involve airbags and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account all technical information including that provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to repairs that involve airbags.

This means you are competent in:

• the assessment of repairs that involve airbags
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve airbags and the assessment of repairs that involve airbags
• Transport Agency guidelines relating to repairs to repairs that involve airbags
• the operation of the equipment you use for inspecting repairs that involve airbags.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs that involve airbags and the assessment of repairs that involve airbags
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on repairs to airbags and the assessment of repairs that involve airbags.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency may inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs that involve airbags and correctly determine whether the repairs that involve airbags comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• an airbag that failed to deploy when involved in a crash above the deployment threshold has not been replaced, or
• an OE airbag warning light has been removed from a vehicle fitted with airbags, or
• a salvaged airbag, which has incomplete documentation has been fitted.

You do not thoroughly inspect all repairs that involve airbags and correctly determine whether the repairs that involve airbags comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a diagnostic report has been completed by someone other than the manufacturer or an approved representative.

You do not thoroughly inspect all repairs that involve airbags and correctly determine whether the repairs that involve airbags comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a vehicle has not been low volume vehicle certified when the airbag has been removed and the vehicle is 14 years or older.

You thoroughly inspect all repairs that involve airbags and correctly determine whether the repairs that involve airbags comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs that involve airbags, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs that involve airbags, or
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve airgbags, or
• Transport Agency guidelines relating to repairs that involve airbags, or
• the operation of the equipment you use for inspecting repairs that involve airbags.

You demonstrate:

• some competence in the technical aspects relating to repairs that involve airbags, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs that involve airbags, or
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve airbags, or
• Transport Agency guidelines relating to repairs that involve airbags, or
• the operation of the equipment you use for inspecting repairs that involve airbags.

You demonstrate:

• adequate competence in the technical aspects relating to repairs that involve airbags, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs that involve airbags, or
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve airbags, or
• Transport Agency guidelines relating to repairs that involve airbags, or
• the operation of the equipment you use for inspecting repairs that involve airbags.

You can demonstrate comprehensive competence in the technical aspects relating to repairs that involve airbags.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs that involve airbags, and
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve airbags, and
• Transport Agency guidelines relating to repairs that involve airbags, and
• the operation of the equipment you use for inspecting repairs that involve airbags.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs that involve interior fittings, surfaces and controls and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account all technical information including that provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to repairs that involve interior fittings, surfaces and controls.

This means you are competent in:

• the assessment of repairs that involve interior fittings, surfaces and controls
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve interior fittings, surfaces and controls and the assessment of repairs that involve interior fittings, surfaces and controls
• Transport Agency guidelines relating to repairs that involve interior fittings, surfaces and controls
• the operation of the equipment you use for inspecting repairs that involve interior fittings, surfaces and controls.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs that involve interior fittings, surfaces and controls and the assessment of repairs that involve interior fittings, surfaces and controls
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on repairs to interior fittings, surfaces and controls and the assessment of repairs to interior fittings, surfaces and controls.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency may inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs that involve interior fittings, surfaces and controls and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a sharp edge or point is present in front of a seated occupant that may be contacted in the event of a crash, or
• the impact absorbent foam in front of a seated occupant that may be contacted in the event of a crash, has not been replaced when it has been damaged.

You do not thoroughly inspect all repairs that involve interior fittings, surfaces and controls and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• the impact absorbent foam in front of a seated occupant is damaged and may be contacted in the event of a crash.

You do not thoroughly inspect all repairs that involve interior fittings, surfaces and controls and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a sharp edge or point is present in front of a seated occupant but it is unlikely to be contacted in the event of a crash, or
• the impact absorbent foam in front of a seated occupant is damaged but it is unlikely to be contacted in the event of a crash.

You thoroughly inspect all repairs that involve interior fittings, surfaces and controls and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs that involve interior fittings, surfaces and controls, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs that involve interior fittings, surfaces and controls, or
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve interior fittings, surfaces and controls, or
• Transport Agency guidelines relating to repairs that involve interior fittings, surfaces and controls, or
• the operation of the equipment you use for inspecting repairs that involve interior fittings, surfaces and controls.

You demonstrate:

• some competence in the technical aspects relating to repairs that involve interior fittings, surfaces and controls, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs that involve interior fittings, surfaces and controls, or
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve interior fittings, surfaces and controls, or
• Transport Agency guidelines relating to repairs that involve interior fittings, surfaces and controls, or
• the operation of the equipment you use for inspecting repairs that involve interior fittings, surfaces and controls.

You demonstrate:

• adequate competence in the technical aspects relating to repairs that involve interior fittings, surfaces and controls, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs that involve interior fittings, surfaces and controls, or
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve interior fittings, surfaces and controls, or
• Transport Agency guidelines relating to repairs that involve interior fittings, surfaces and controls, or
• the operation of the equipment you use for inspecting repairs that involve interior fittings, surfaces and controls.

You can demonstrate comprehensive competence in the technical aspects relating to repairs that involve interior fittings, surfaces and controls.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs that involve interior fittings, surfaces and controls, and
• Transport Agency requirements (including VIRM requirements) relating to repairs that involve interior fittings, surfaces and controls, and
• Transport Agency guidelines relating to repairs that involve interior fittings, surfaces and controls, and
• the operation of the equipment you use for inspecting repairs that involve interior fittings, surfaces and controls.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs to service and park brakes and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account all technical information including that provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating repairs to service and park brakes.

This means you are competent in:

• the assessment of repairs to service and park brakes
• Transport Agency requirements (including VIRM requirements) relating to repairs to service and park brakes and the assessment of repairs to service and park brakes
• Transport Agency guidelines relating to repairs to service and park brakes
• the operation of the equipment you use for inspecting repairs to service and park brakes.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to service and park brakes and the assessment of repairs to service and park brakes
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on the assessment of repairs to service and park brakes.

Technical equipment

You have:

• a hand-held inspection lamp
• a tape measure
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs to service and park brakes and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a brake fluid sample shows signs of dirt or contamination, or
• a brake drum or a brake disc is fractured or otherwise damaged, seriously compromising the ability to safely brake the vehicle.

You do not thoroughly inspect all repairs to service and park brakes and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a brake pipe has been partially crushed
• a brake pipe has been routed incorrectly too close to the vehicle’s exhaust system.

You do not thoroughly inspect all repairs to service and park brakes and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• the brake pipes have not been secured in all the manufacturer’s original mounting points.

You thoroughly inspect all repairs to service and park brakes and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to service and park brakes, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to service and park brakes, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to service and park brakes, or
• Transport Agency guidelines relating to repairs to service and park brakes, or
• the operation of the equipment you use for inspecting repairs to service and park brakes.

You demonstrate:

• some competence in the technical aspects relating to repairs to service and park brakes, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to service and park brakes, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to service and park brakes, or
• Transport Agency guidelines relating to repairs to service and park brakes, or
• the operation of the equipment you use for inspecting repairs to service and park brakes.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to service and park brakes, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to service and park brakes, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to service and park brakes, or
• Transport Agency guidelines relating to repairs to service and park brakes, or
• the operation of the equipment you use for inspecting repairs to service and park brakes.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to service and park brakes.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to service and park brakes, and
• Transport Agency requirements (including VIRM requirements) relating to service and park brakes, and
• Transport Agency guidelines relating to repairs to service and park brakes, and
• the operation of the equipment you use for inspecting repairs to service and park brakes.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs to steering and suspension systems and correctly determine whether the repairs comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to repairs to steering and suspension systems.

This means you are competent in:

• the assessment of repairs to steering and suspension systems
• Transport Agency requirements (including VIRM requirements) relating to repairs to steering and suspension systems and the assessment of repairs to steering and suspension systems
• Transport Agency guidelines relating to repairs to steering and suspension systems
• the operation of the equipment you use for inspecting repairs to steering and suspension systems.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to steering and suspension systems and the assessment of repairs to steering and suspension systems
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on repairs to steering and suspension systems and the assessment of repairs to steering and suspension systems.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs to steering and suspension systems and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a damaged steering or suspension component has not been replaced, or
• a steering arm shows signs of heating or welding as part of the repair.

You do not thoroughly inspect all repairs to steering and suspension systems and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• steering components have not been replaced using new bolts, or
• a non-destructive test has not been performed when required.

You do not thoroughly inspect all repairs to steering and suspension systems and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a lock-stop is damaged or loose, or
• a suspension component does not operate smoothly.

You thoroughly inspect all repairs to steering and suspension systems and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to steering and suspension systems, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to steering and suspension systems, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to steering and suspension systems, or
• Transport Agency guidelines relating to repairs to steering and suspension systems, or
• the operation of the equipment you use for inspecting repairs to steering and suspension systems.

You demonstrate:

• some competence in the technical aspects relating to repairs to steering and suspension systems, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to steering and suspension systems, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to steering and suspension systems, or
• Transport Agency guidelines relating to repairs to steering and suspension systems, or
• the operation of the equipment you use for inspecting repairs to steering and suspension systems.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to steering and suspension systems, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to steering and suspension systems, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to steering and suspension systems, or
• Transport Agency guidelines relating to repairs to steering and suspension systems, or
• the operation of the equipment you use for inspecting repairs to steering and suspension systems.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to steering and suspension systems.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to steering and suspension systems, and
• Transport Agency requirements (including VIRM requirements) relating to repairs to steering and suspension systems, and
• Transport Agency guidelines relating to repairs to steering and suspension systems, and
• the operation of the equipment you use for inspecting repairs to steering and suspension systems.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect three-dimensional chassis measurements and correctly determine whether the measurements comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to three-dimensional chassis measurements.

This means you are competent in:

• the assessment of three-dimensional chassis measurements
• Transport Agency requirements (including VIRM requirements) relating to three-dimensional chassis measurements and the assessment of three-dimensional chassis measurements
• Transport Agency guidelines relating to three-dimensional chassis measurements
• the operation of the equipment you use for capturing three-dimensional chassis measurements.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to vehicle brakes and the assessment of service brakes and park brakes
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on the assessment of the three-dimensional chassis measurements.

Technical equipment

You have:

• a trammel bar
• a tape measure
• assorted hand tools.

You have or have access to:

• a currently calibrated three-dimensional chassis measurement machine.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect three-dimensional chassis measurements and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• the chassis measurement readings are outside the tolerance of the manufacturer’s instructions.

You do not thoroughly inspect all three-dimensional chassis measurements and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• the chassis measurement readings have been taken by a technician whose qualifications are unknown, or
• inadequate measurements have been taken to determine that the vehicle is within measurement specifications.

You do not thoroughly inspect all three-dimensional chassis measurements and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• the actual measurements have not been recorded.

You thoroughly inspect all three-dimensional chassis measurements and correctly determine whether they comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to three-dimensional chassis measurements, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of three-dimensional chassis measurements, or
• Transport Agency requirements (including VIRM requirements) relating to three-dimensional chassis measurements, or
• Transport Agency guidelines relating to three-dimensional chassis measurements, or
• the operation of the equipment you use for capturing three-dimensional chassis measurements.

You demonstrate:

• some competence in the technical aspects relating to three-dimensional chassis measurements, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of three-dimensional chassis measurements, or
• Transport Agency requirements (including VIRM requirements) relating to three-dimensional chassis measurements, or
• Transport Agency guidelines relating to three-dimensional chassis measurements, or
• the operation of the equipment you use for capturing three-dimensional chassis measurements.

You demonstrate:

• adequate competence in the technical aspects relating to three-dimensional chassis measurements, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of three-dimensional chassis measurements, or
• Transport Agency requirements (including VIRM requirements) relating to three-dimensional chassis measurements, or
• Transport Agency guidelines relating to three-dimensional chassis measurements, or
• the operation of the equipment you use for capturing three-dimensional chassis measurements.

You can demonstrate comprehensive competence in the technical aspects relating to three-dimensional chassis measurements.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of three-dimensional chassis measurements, and
• Transport Agency requirements (including VIRM requirements) relating to three-dimensional chassis measurements, and
• Transport Agency guidelines relating to three-dimensional chassis measurements, and
• the operation of the equipment you use for capturing three-dimensional chassis measurements.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly evaluate four-wheel alignment measurements and correctly determine whether the measurents comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete
• inspect information you enter into the Transport Agency computer system.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to four-wheel alignment measurements.

This means you are competent in:

• the assessment of four-wheel alignment measurements
• Transport Agency requirements (including VIRM requirements) relating to four-wheel alignment measurements and the assessment of four-wheel alignment measurements
• Transport Agency guidelines relating to four-wheel alignment measurements
• the operation of the equipment you use for capturing four-wheel alignment measurements.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to four-wheel alignment measurements and the assessment of four-wheel alignment measurements
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on the assessment of four-wheel alignment measurements.

Technical equipment

You have:

• assorted hand tools.

You have or have access to:

• a four-wheel alignment machine.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect four-wheel alignment measurements and correctly determine whether the measurements comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• the wheel alignment measurements are outside the tolerance of the manufacturer’s instructions.

You do not thoroughly inspect four-wheel alignment measurements and correctly determine whether the measurements comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• inadequate measurements have been taken to determine that the vehicle is within measurement specifications.

You do not thoroughly inspect four-wheel alignment measurements and correctly determine whether the measurements comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• the actual measurements have not been recorded.

You thoroughly inspect four-wheel alignment measurements and correctly determine whether the measurements comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to four-wheel alignment measurements, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of four-wheel alignment measurements, or
• Transport Agency requirements (including VIRM requirements) relating to four-wheel alignment measurements, or
• Transport Agency guidelines relating to four-wheel alignment measurements, or
• the operation of the equipment you use for capturing four-wheel alignment measurements.

You demonstrate:

• some competence in the technical aspects relating to four-wheel alignment measurements, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of four-wheel alignment measurements, or
• Transport Agency requirements (including VIRM requirements) relating to four-wheel alignment measurements, or
• Transport Agency guidelines relating to four-wheel alignment measurements, or
• the operation of the equipment you use for capturing four-wheel alignment measurements.

You demonstrate:

• adequate competence in the technical aspects relating to four-wheel alignment measurements, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of four-wheel alignment measurements, or
• Transport Agency requirements (including VIRM requirements) relating to four-wheel alignment measurements, or
• Transport Agency guidelines relating to four-wheel alignment measurements, or
• the operation of the equipment you use for capturing four-wheel alignment measurements.

You can demonstrate comprehensive competence in the technical aspects relating to four-wheel alignment measurements.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of four-wheel alignment measurements, and
• Transport Agency requirements (including VIRM requirements) relating to four-wheel alignment measurements, and
• Transport Agency guidelines relating to four-wheel alignment measurements, and
• the operation of the equipment you use for capturing four-wheel alignment measurements.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all repairs to water damaged vehicles and correctly determine whether they comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to water damaged vehicles.

This means you are competent in:

• the assessment of repairs to water damaged vehicles
• Transport Agency requirements (including VIRM requirements) relating to repairs to water damaged vehicles and the assessment of repairs to water damaged vehicles
• Transport Agency guidelines relating to repairs to water damaged vehicles
• the operation of the equipment you use for inspecting repairs to water damaged vehicles.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to repairs to water damaged vehicles and the assessment of repairs to water damaged vehicles
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on repairs to water damaged vehicles and the assessment of repairs to water damaged vehicles.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all repairs to water damaged vehicles and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• an airbag has not been replaced, or
• the brake fluid has not been changed.

You do not thoroughly inspect all repairs to water damaged vehicles and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• the vehicle has not been treated as though it has been fully immersed.

You do not thoroughly inspect all repairs to water damaged vehicles and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• corrosion protection has not been reinstated, or
• a tail lamp assembly has been retained but not stripped and inspected.

You thoroughly inspect all repairs to water damaged vehicles and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to repairs to water damaged vehicles, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of repairs to water damaged vehicles, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to water damaged vehicles, or
• Transport Agency guidelines relating to repairs to water damaged vehicles, or
• the operation of the equipment you use for inspecting repairs to water damaged vehicles.

You demonstrate:

• some competence in the technical aspects relating to repairs to water damaged vehicles, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of repairs to water damaged vehicles, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to water damaged vehicles, or
• Transport Agency guidelines relating to repairs to water damaged vehicles, or
• the operation of the equipment you use for inspecting water damaged vehicles.

You demonstrate:

• adequate competence in the technical aspects relating to repairs to water damaged vehicles, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of repairs to water damaged vehicles, or
• Transport Agency requirements (including VIRM requirements) relating to repairs to water damaged vehicles, or
• Transport Agency guidelines relating to repairs to water damaged vehicles, or
• the operation of the equipment you use for inspecting repairs to water damaged vehicles.

You can demonstrate comprehensive competence in the technical aspects relating to repairs to water damaged vehicles.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of repairs to water damaged vehicles, and
• Transport Agency requirements (including VIRM requirements) relating to repairs to water damaged vehicles, and
• Transport Agency guidelines relating to repairs to water damaged vehicles, and
• the operation of the equipment you use for inspecting repairs to water damaged vehicles.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all welding completed as part of the repair and correctly determine whether the welding complies with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to welding.

This means you are competent in:

• the assessment of welded repairs
• Transport Agency requirements (including VIRM requirements) relating to welded repairs and the assessment of welded repairs
• Transport Agency guidelines relating to welded repairs
• the operation of the equipment you use for inspecting welded repairs.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to welded repairs and the assessment of welded repairs
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on welded repairs and the assessment of welded repairs.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools
• a tape measure.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all welded repairs and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a joint has been brazed when the manufacturer does not specifically permit this method, or
• the welding is of a poor quality, eg the weld has poor penetration, undercut or porosity.

You do not thoroughly inspect all welded repairs and correctly determine whether the repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• replacement plug welds are located in the original spot weld locations, or
• incorrect welding wire has been used.

You do not thoroughly inspect all welded repairs and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a weld through primer has not been used.

You thoroughly inspect all welded repairs and correctly determine whether the repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to welded repairs, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of welded repairs, or
• Transport Agency requirements (including VIRM requirements) relating to welded repairs, or
• Transport Agency guidelines relating to welded repairs, or
• the operation of the equipment you use for inspecting welded repairs.

You demonstrate:

• some competence in the technical aspects relating to welded repairs, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of welded repairs, or
• Transport Agency requirements (including VIRM requirements) relating to welded repairs, or
• Transport Agency guidelines relating to welded repairs, or
• the operation of the equipment you use for inspecting welded repairs.

You demonstrate:

• adequate competence in the technical aspects relating to welded repairs, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of welded repairs, or
• Transport Agency requirements (including VIRM requirements) relating to welded repairs, or
• Transport Agency guidelines relating to welded repairs, or
• the operation of the equipment you use for inspecting welded repairs.

You can demonstrate comprehensive competence in the technical aspects relating to welded repairs.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of welded repairs, and
• Transport Agency requirements (including VIRM requirements) relating to welded repairs, and
• Transport Agency guidelines relating to welded repairs, and
• the operation of the equipment you use for inspecting welded repairs.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all replacement components used as part of the repair and correctly determine that the replacement components comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to replacement components.

This means you are competent in:

• the assessment of replacement components
• Transport Agency requirements (including VIRM requirements) relating to replacement components and the assessment of replacement components
• Transport Agency guidelines relating to replacement components
• the operation of the equipment you use for inspecting replacement components.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to replacement components and the assessment of replacement components
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on replacement components and the assessment of replacement components.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all replacement components and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a replacement component does not meet the same specifications as the original part, or
• a replacement component does not comply with an approved standard when required.

You do not thoroughly inspect all replacement components and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• there is not evidence of the origin of a replacement component.

You do not thoroughly inspect all replacement components and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• there is incomplete or inadequate evidence of the origin and history of a replacement component.

You thoroughly inspect all replacement components and correctly determine whether they comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to replacement components, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of replacement components, or
• Transport Agency requirements (including VIRM requirements) relating to replacement components, or
• Transport Agency guidelines relating to replacement components, or
• the operation of the equipment you use for inspecting replacement components.

You demonstrate:

• some competence in the technical aspects relating to replacement components, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of replacment components, or
• Transport Agency requirements (including VIRM requirements) relating to replacment components, or
• Transport Agency guidelines relating to replacment components, or
• the operation of the equipment you use for inspecting replacement components.

You demonstrate:

• adequate competence in the technical aspects relating to replacement components, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of replacement components, or
• Transport Agency requirements (including VIRM requirements) relating to replacement components, or
• Transport Agency guidelines relating to replacement components, or
• the operation of the equipment you use for inspecting replacement components.

You can demonstrate comprehensive competence in the technical aspects relating to replacement components.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of replacement components, and
• Transport Agency requirements (including VIRM requirements) relating to replacement components, and
• Transport Agency guidelines relating to replacement components, and
• the operation of the equipment you use for inspecting replacement components.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all corrosion protection systems used as part of the repair and correctly determine that the corrosion protection systems comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect vehicles which you have certified
• inspect inspection and certification documents you use and complete.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to corrosion protection systems.

This means you are competent in:

• the assessment of corrosion protection
• Transport Agency requirements (including VIRM requirements) relating to corrosion protection and the assessment of corrosion protection
• Transport Agency guidelines relating to corrosion protection
• the operation of the equipment you use for inspecting corrosion protection.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to corrosion protection and the assessment of corrosion protection
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on corrosion protection and the assessment of corrosion protection.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all corrosion protected areas and correctly determine whether the corrosion protection systems used comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

You do not thoroughly inspect all corrosion protected areas and correctly determine whether the corrosion protection systems used comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• no attempt has been made to restore the corrosion protection system.

You do not thoroughly inspect all corrosion protected areas and correctly determine whether the corrosion protection systems used comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a seam has been sealed using an incorrect sealant, or
• a weld through primer has not been used, or
• a seam has not been sealed.

You thoroughly inspect all corrosion protected areas and correctly determine whether the corrosion protection systems used comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to corrosion protection, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of corrosion protection, or
• Transport Agency requirements (including VIRM requirements) relating to corrosion protection, or
• Transport Agency guidelines relating to corrosion protection, or
• the operation of the equipment you use for inspecting corrosion protection.

You demonstrate:

• some competence in the technical aspects relating to corrosion protection, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of corrosion protection, or
• Transport Agency requirements (including VIRM requirements) relating to corrosion protection, or
• Transport Agency guidelines relating to corrosion protection, or
• the operation of the equipment you use for inspecting corrosion protection.

You demonstrate:

• adequate competence in the technical aspects relating to corrosion protection, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of corrosion protection, or
• Transport Agency requirements (including VIRM requirements) relating to corrosion protection, or
• Transport Agency guidelines relating to corrosion protection, or
• the operation of the equipment you use for inspecting corrosion protection.

You can demonstrate comprehensive competence in the technical aspects relating to corrosion protection.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of corrosion protection, and
• Transport Agency requirements (including VIRM requirements) relating to corrosion protection, and
• Transport Agency guidelines relating to corrosion protection, and
• the operation of the equipment you use for inspecting corrosion protection.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly inspect all components and correctly determine whether the motorcycle frame and fork repairs comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect the structure of motorcycles that you have certified
• inspect inspection and certification documents you use and complete.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to motorcycle frame and fork repairs.

This means you are competent in:

• the assessment of motorcycle frame and fork repairs
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork repairs and their assessment
• Transport Agency guidelines relating to motorcycle frame and fork repairs, and
• the operation of the equipment you use for inspecting motorcycle frame and fork repairs.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to motorcycle frame and fork repairs and the assessment of motorcycle frame and fork repairs
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on motorcycle frame and fork repairs and the assessment of motorcycle frame and fork repairs.

Technical equipment

You have:

• a hand-held inspection lamp
• assorted hand tools
• a tape measure
• a protractor.

You have or have ready access to:

• a dial gauge.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect all components and correctly determine whether the motorcycle frame and fork repairs comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• a motorcycle fork has been sectioned.

You do not thoroughly inspect all components and correctly determine whether the motorcycle frame and fork repairs comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• a motorcycle frame has been repaired and the repair method has not been thoroughly inspected, eg whether an insert has been used, overlap length etc.

You do not thoroughly inspect all components and correctly determine whether the motorcycle frame and fork repairs comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• a motorcycle frame has been repaired when there are no manufacturer’s instructions.

You thoroughly inspect all components and correctly determine whether the motorcycle frame and fork repairs comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to motorcycle frame and fork repairs, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of motorcycle frame and fork repairs, or
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork repairs and their assessment, or
• Transport Agency guidelines relating to motorcycle frame and fork repairs, or
• the operation of the equipment you use for inspecting motorcycle frame and fork repairs.

You demonstrate:

• some competence in the technical aspects relating to motorcycle frame and fork repairs, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of motorcycle frame and fork repairs, or
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork repairs and their assessment, or
• Transport Agency guidelines relating to motorcycle frame and fork repairs, or
• the operation of the equipment you use for inspecting motorcycle frame and fork repairs.

You demonstrate:

• adequate competence in the technical aspects relating to motorcycle frame and fork repairs, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of motorcycle frame and fork repairs, or
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork repairs, or
• Transport Agency guidelines relating to motorcycle frame and fork repairs, or
• the operation of the equipment you use for inspecting motorcycle frame and fork repairs.

You can demonstrate comprehensive competence in the technical aspects relating to motorcycle frame and fork repairs.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of motorcycle frame and fork repairs, and
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork repairs, and
• Transport Agency guidelines relating to motorcycle frame and fork repairs, and
• the operation of the equipment you use for inspecting motorcycle frame and fork repairs.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order and in at least adequate condition.

All specified equipment is available and in good condition and working order.

Correct technical decisions

You thoroughly evaluate motorcycle frame and fork measurements and correctly determine whether they comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency such as the VIRM: Light vehicle repair certification.

The Transport Agency will:

• talk to you
• observe you at work
• inspect repairs to the motorcycles which you have certified
• inspect inspection and certification documents you use and complete.

The Transport Agency may:

• take into account outcomes from complaints, random re-inspections and ‘mystery shopper’ exercises since your last review.

Technical competence

You are competent in all technical aspects relating to motorcycle frame and fork measurements.

This means you are competent in:

• the assessment of frame and fork measurements
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements
• Transport Agency guidelines relating to motorcycle frame and fork measurements
• the operation of the equipment you use for capturing motorcycle frame and fork measurements.

The Transport Agency will:

• talk to you
• ask questions to check your competence relating to motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements
• observe you at work
• inspect inspection and certification documents you use and complete
• inspect your Training record.

The Transport Agency may administer a short test on motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements.

Technical equipment

You have:

• a trammel bar
• a tape measure
• assorted hand tools
• a protractor.

You have or have ready access to

• a dial gauge.

The equipment is in good condition and working order.

The Transport Agency will inspect your technical equipment.

Correct technical decisions

You do not thoroughly inspect motorcycle frame and fork measurements and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is likely to compromise the safety of vehicle occupants or other road users.

For example:

• the motorcycle frame measurements are outside the permitted tolerance, or
• a motorcycle fork runout measurement is outside the permitted tolerance.

You do not thoroughly inspect motorcycle frame and fork measurements and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance may compromise the safety of vehicle occupants or other road users.

For example:

• inadequate measurements have been taken to determine that the motorcycle frame is within measurement specifications.

You do not thoroughly inspect all motorcycle frame and fork measurements and correctly determine whether they comply with all Transport Agency requirements.

The area of non-compliance is unlikely to compromise the safety of vehicle occupants or other road users.

For example:

• the actual measurements have not been recorded.

You thoroughly inspect all motorcycle frame and fork measurements and correctly determine whether they comply with all Transport Agency requirements.

Technical competence

You demonstrate:

• little or no competence in the technical aspects relating to motorcycle frame and fork measurements, or
• a level of competence that is likely to compromise the safety of vehicle occupants or other road users.

This means there are significant gaps in your knowledge of, or skills in:

• the assessment of motorcycle frame and fork measurements, or
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements, or
• Transport Agency guidelines relating to motorcycle frame and fork measurements, or
• the operation of the equipment you use for capturing motorcycle frame and fork measurements.

You demonstrate:

• some competence in the technical aspects relating to motorcycle frame and fork measurements, or
• a level of competence that may compromise the safety of vehicle occupants or other road users.

This means there are some gaps in your knowledge of, or skills in:

• the assessment of motorcycle frame and fork measurements, or
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements, or
• Transport Agency guidelines relating to motorcycle frame and fork measurements, or
• the operation of the equipment you use for capturing motorcycle frame and fork measurements.

You demonstrate:

• adequate competence in the technical aspects relating to motorcycle frame and fork measurements, or
• a level of competence that is unlikely to compromise the safety of vehicle occupants or other road users.

This means there are minor gaps in your knowledge of, or skills in:

• the assessment of motorcycle frame and fork measurements, or
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements, or
• Transport Agency guidelines relating to motorcycle frame and fork measurements, or
• the operation of the equipment you use for capturing motorcycle frame and fork measurements.

You can demonstrate comprehensive competence in the technical aspects relating to motorcycle frame and fork measurements.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the assessment of motorcycle frame and fork measurements, and
• Transport Agency requirements (including VIRM requirements) relating to motorcycle frame and fork measurements and the assessment of motorcycle frame and fork measurements, and
• Transport Agency guidelines relating to motorcycle frame and fork measurements, and
• the operation of the equipment you use for capturing motorcycle frame and fork measurements.

Technical equipment

Not all of the specified equipment is available. Where equipment is available, some or all of it is not in working order.

All specified equipment is available and in working order, but some or all of it is in poor condition.

All specified equipment is available, in working order, and in at least adequate condition.

All specified equipment is available and in good condition and working order.

0

0+

1-

1

1+

2-

2

2+

3-

3

0.0

0.3

0.7

1.0

1.3

1.7

2.0

2.3

2.7

3.0

Scoring process
-------->

Total score
eg 2.3

1. Brakes

2

2.0

2. Steering

2+

2.3

3. Tyres, wheels and hubs

3-

2.7

4. Vehicle structure

2

2.0

5. Headlamps

2

2.0

6. Windscreen wash and wipe

2-

1.7

7. Mirrors

2

2

Technical performance

x 0.50 =

Administrative performance

x 0.20 =

Resources

x 0.10 =

Management

x 0.10 =

Performance improvement

x 0.10 =

Technical performance

2.4

x 0.50 =

1.2

Administrative performance

2.0

x 0.20 =

0.4

Resources

2.5

x 0.10 =

0.25

Management

2.0

x 0.10 =

0.2

Performance improvement

1.7

x 0.10 =

0.17

2.22

1

2.4

1.0

1.5

0.1

0.2

0.3

0.4

0.5

0.6

0.7

0.8

0.9

–

–

–

–

–

–

–

–

–

Suspension for up to six months

Full review required after the suspension period.

–

The total score from the full review after the suspension period must improve to at least 1.5, with no category scoring less than 1.00.

First regular review following reinstatement will be after 6 months

1.0

1.1

1.2

1.3

1.4

–

–

–

–

–

Follow-up review (full review)
may be required within 2 months.

–

The total score from the follow-up review (full review) must improve to at least 1.5 with no category scoring less than 1.00. Otherwise, a suspension up to 6 months may apply.

1.5

1.6

1.7

1.8

1.9

2.0

1.00

1.10

1.20

1.30

1.40

1.50

Follow-up
may be required within 4 weeks for any element scored 1+ or less (Note 3).

6 months

7 months

8 months

9 months

10 months

12 months

If elements scoring 1+ or less do not improve to 2– or higher after the follow-up, the total score will be reduced by 0.2 points for each element not improved.

If, after the total score reduction, the total score is still 1.5 or lower, any element still scoring 1+ or less may require a second follow-up within 2 months.

If there are still elements scoring 1+ or less after the second follow-up, a full review may be required within 2 months.

A score of 2.0 or less indicates that performance may not be adequate. A letter will be sent expressing the Transport Agency’s expectation that performance improve to at least 2.6 by the next review.

2.1

2.2

2.3

2.4

1.60

1.70

1.80

1.90

13 months

15 months

16 months

17 months

2.5

2.6

2.7

2.8

2.9

2.00

–

18 months

19 months

20 months

22 months

23 months

In order to achieve a total score of 2.5 or higher, each element score, except for management category elements, must be 2– or higher.

If any element score (except for management category elements) is below 2–, the actual total score cannot exceed 2.4.

3.0

2.70

–

24 months

In order to achieve a total score of 3.0, consistency must be demonstrated by a total score of 2.5 or higher in the last regular review. Otherwise the total score becomes 2.9.

PRS electronic scoring sheet (version 3.1, June 2009)

( 94KB)

1. General part

This identifies five general categories that are important for all types of certification work.

2. Technical part

The Technical part differs for each type of certification work. For example, modified production or disability adaptation.

1. Technical performance

Do certifiers identify vehicles and components correctly, make correct technical decisions and certify those vehicles and components correctly? Are they competent in all technical aspects of their certification work?

2. Administrative performance

Are certifiers competent in all administrative aspects of their certification work, including the proper use of documents and correct entry of information?

3. Resources

Do certifiers have the right resources for their certification work, eg the right facilities and equipment?

4. Management

Do certifiers properly manage the parts of their operations that support their certification work, eg do they make sure their equipment is properly maintained?

5. Performance improvement

Do certifiers actively identify problems and opportunities to improve and take advantage of them? Do they regularly review their own performance? Are they open to complaints?

Adjusted score

Means the total score that has been adjusted to take into account element scores of 1+ or less, ie where there is poor performance in some areas.

Category

These are the different areas that make up inspection and certification work. There are five categories which are weighted depending on their importance: Technical performance, Administrative performance, Resources, Management and Performance improvement. The five categories make up the General part of the PRS from which a score is derived.

Certifier

Means a vehicle inspector and/or inspecting organisation, depending on the context, and includes a specialist certifier.

Computer system

Means the system where the certifier enters certification .

Controlled document

Means a document you must use and complete as part of your inspection and certification work, such as WoF labels, checksheets, certification plate documentation or certificates.

Description

Means the performance description for each element score against which the certifier’s performance is assessed. There are four descriptions for each element, one each for the scores 0, 1, 2 and 3.

Element

Means a detailed area relating to inspection and certification work, and related elements are grouped together to make up a category.

Element score

Means the score that is assigned to an element.

External document

Means any document supplied by outside parties (eg from vehicle owner or manufacturer) that you rely on in your inspection and certification work, such as exemption notices.

General part

Means the main part of the PRS which consists of the five categories and from which the total score is calculated.

Inspection and certification document

Means a document you use as part of your certification work, such as a checksheet or certification label. It includes controlled, uncontrolled and external documents.

Mystery shopper exercise

Means the Transport Agency arranging for a vehicle with known faults to be presented for inspection to check that the certifier carries out the inspection correctly. The certifier does not know that the vehicle is part of a mystery shopper exercise. This give the Transport Agency information about how inspections are carried out between scheduled reviews.

PRS

Means the Performance Review System.

Random re-inspection

Means a reviewer visiting unannounced between reviews and re-inspecting a vehicle that the certifier has just certified. This gives the Transport Agency information about how the certifier is performing between reviews.

Requirements

Means Transport Agency requirements which are contained in the PRS manual, your VIRM, your agreement/contract with Transport Agency and other information issued by Transport Agency.

Review

Means an assessment of your performance as a certifier, and is usually scheduled in advance depending on the score you achieved at the previous review. Reviews are carried out by Transport Agency reviewers.

Score

This is the result of your review and gives an indication of how well you performed. The higher the score, the better your performance as a certifier.

Self-assessment

Means you assess your own performance using the same criteria as the Transport Agency reviewer does when he carries out a review. The PRS requires you to carry out regular self-assessments.

Technical part

Means the part of the PRS that relates directly to the technical aspects of the inspection and certification work, ie technical decisions, technical competence and inspection equipment. The Technical part scores are transferred to the General part before the total score is calculated.

Total score

This is the score that is calculated when all the element scores have been assigned and the category scores have been weighted, but before it has been adjusted for areas of poor performance.

Uncontrolled document

Any document you develop yourself as part of your inspection and certification work, such as design calculations or technical drawings.

VIRM

Means the Vehicle inspection requirements manual. There are different VIRMs, depending on the type of certification work, and each one has a corresponding PRS manual.

Weighted category score

Means a category score that has been weighted to reflect its importance in the overall inspection and certification work relative to the other categories.

Correct certification outcomes

You:

• consistently identify vehicles and components correctly
• consistently certify vehicles and components only if they comply with all legal requirements
• consistently do not certify vehicles and components that do not comply with all legal requirements
• do not deny certification of vehicles or components if they comply with all legal requirements.

NZTA will:

• observe you at work
• inspect vehicles and components after you have certified them
• inspect your LVV certification forms and form-sets

NZTA may carry out 'mystery shopper' or re-inspection exercises.

Correct technical decisions

You are consistently correct in determining if the vehicles or components you are asked to certify comply with all legal requirements, taking into account technical information supplied by NZTA and LVVTA.

NZTA will:

• talk to you
• observe you at work
• inspect vehicles and components after you have certified them
• inspect inspection and certification documents you use and complete.

NZTA may carry out 'mystery shopper' or re-inspection exercises.

Technical competence

You are competent in all technical aspects of your inspection and certification work.

For example, you must be competent in:

• the technical assessment of vehicles and components
• LVVTA and NZTA legal requirements
• the operation of the equipment that you use.

NZTA will:

• talk to you
• observe you at work
• inspect your Training record.

Correct certification outcomes

You regularly do not achieve the correct certification outcomes.
This means you regularly:

• do not identify vehicles or components correctly
• certify vehicles or components that do not comply with all legal requirements.

You sometimes do not achieve the correct certification outcomes.
This means you sometimes:

• do not identify vehicles or components correctly
• certify vehicles or components that do not comply with all legal requirements, or
• deny certification of vehicles or components that do comply with all legal requirements.

You usually achieve the correct certification outcomes.
This means you usually:

• identify vehicles or components correctly, and
• certify vehicles or components only if they comply with all legal requirements, and
• do not certify vehicles or components that do not comply with all legal requirements, and
• do not deny certification of vehicles or components if they comply with all legal requirements.

You consistently achieve the correct certification outcomes.
This means you:

• consistently certify vehicles or components only if they comply with all legal requirements, and
• consistently do not certify vehicles or components that do not comply with all legal requirements, and
• do not deny certification of vehicles or components if they comply with all legal requirements.

Correct technical decisions

Technical competence

Correct certification outcomes

You are consistently correct and accurate in relation to ordering and affixing LVV certification plates (including electronic data plates).

NZTA will:

• observe you at work
• inspect information you supply for LVV certification plate production (including electronic data plates).

Correct entry of certification information

Not applicable to LVV certification.

Administrative competence

You consistently comply with all legal requirements relating to LVV certification documents. This means you consistently:

• complete the LVV forms and form-sets fully, accurately and legibly with particular attention to details such as vehicles’ VIN or chassis numbers
• ensure that all forms and form-sets are signed, if required, by the appropriate person
• correctly obtain and assess any external documents supplied by outside parties (eg vehicle owners or manufacturers) that you rely on in your certification work, such as such as non-destructive test reports and wheel alignment reports
• handle all inspection and certification documents appropriately or as required, eg you forward them to LVVTA, hand the F001 and F004 to the vehicle owner, and file your copy of the F001 and F005 (where applicable).

NZTA will:

• ask questions to check your competence
• observe you at work
• inspect your LVV certification documents
• inspect the records you keep.

Correct certification outcomes

You regularly do not use LVV certification plates correctly.

This means you regularly:

• provide inaccurate information when ordering LVV certification plates, or
• do not affix LVV certification plates to vehicles correctly, or
• do not return unused LVV certification plates to the LVV System Administrator.

You sometimes do not use LVV certification plates correctly.

This means you sometimes:

• provide inaccurate information when ordering LVV certification plates, or
• do not return unused LVV certification plates to the LVV System Administrator within reasonable timeframes.

OR

You usually use LVV certification plates correctly.

You consistently use LVV certification plates correctly.

Correct entry of certification information

Administrative competence

You can demonstrate little or no competence in the administrative aspects of the inspection and certification work carried out by your business.

This means you have significant gaps in your knowledge of, or skills in:

• the correct use of LVV forms and form-sets and other relevant documents, or
• using the performance review system.

You can demonstrate some competence in the administrative aspects of the inspection and certification work carried out by your business.

This means you have some gaps in your knowledge of, or skills in:

• the correct use of LVV forms and form-sets and other relevant documents, or
• using the performance review system.

You can demonstrate adequate competence in the administrative aspects of the inspection and certification work carried out by your business.

This means you can demonstrate adequate knowledge of, and skills in:

• the correct use of LVV forms and form-sets and other relevant documents.

You can demonstrate comprehensive competence in all administrative aspects of the certification work carried out by your business.

This means you can demonstrate comprehensive knowledge of, and skills in:

• the correct use of LVV forms and form-sets and other relevant documents, and
• using the performance review system.

Facilities

The facilities that you use:

• comply with the facilities requirements specified in section 1.1 of the LVVTA Operating Requirements Schedule

Technical equipment

You have, or have ready access to all technical equipment as required by section 1.2 of the LVVTA Operating Requirements Schedule

NZTA will inspect the technical equipment you use.

Administrative equipment

Currently no special administration equipment is required by the LVV certifier.

Technical information

You have, or have ready access to, all technical information required by NZTA and LVVTA, required by section 2 of the LVVTA Operating Requirements Schedule

The information is complete, up-to-date and in good condition.

Controlled certification documents

Certification staff

You are doing inspections and certification work and hold current and appropriate NZTA appointments for the certification work you carry out.

You hold current driver licences for the types of vehicle you are required to drive/operate.

You have current public liability and professional indemnity insurance.

NZTA will:

• talk to you
• observe you at work
• inspect your drivers licence
• inspect your insurance documentation.

Facilities

The facilities you use do not meet the requirements specified in section 1.1 of the LVVTA Operating Requirements Schedule

Some of the facilities you use meet the requirements specified in section 1.1 of the LVVTA Operating Requirements Schedule, but you do not always use those facilities.

The facilities you use meet the requirements specified in section 1.1 of the LVVTA Operating Requirements Schedule

However, there are some minor aspects of the facilities that could be improved. Minor aspects are those that do not adversely affect your certification decisions or certification outcomes but that, if improved, would make your inspection and certification work easier or more efficient.

The facilities you use meet all requirements specified in section 1.1 of the LVVTA Operating Requirements Schedule

Technical equipment

Administrative equipment

Not applicable

Technical information

You have, or have ready access to all the technical information required by. The information is complete but not up-to-date.

You have, or have ready access to all the technical information required by section 2 of the LVVTA Operating Requirements Schedule
The information is complete and up-to-date, but not in good condition.

For example, pages from a manual have been taken out at some stage and then put back in the wrong place (ie, the pages are no longer in the right order, making it difficult to find items).

You have, or have ready access to all the technical information required by section 2 of the LVVTA Operating Requirements Schedule

Controlled certification documents

Certification staff

You do not have:

• a current drivers licence for any of the vehicles you are required to drive/operate as part of your work

or

• a current and adequate professional indemnity insurance policy for your LVV certification work.

You hold:

• current driver licences for the types of vehicles you are required to drive/operate as part of your work
• a current and adequate professional indemnity insurance policy for your LVV certification work.

Management of competence

You have a coordinated approach to managing your competence in all aspects of your LVV certification work.

This means you:

• regularly assess your level of competence
• make sure your competence is maintained at a high level, ie, you are aware of, and competent in dealing with, new technologies, new equipment, and new legal requirements and updates to technical information
• attend all LVVTA training sessions

NZTA will:

• talk to you
• inspect the records you keep, including your Training record

Management of facilities

You have a coordinated approach to managing facilities that you use. Your approach ensures the facilities that you use are kept tidy, clean, organised, and in good condition.

NZTA will:

• talk to you
• inspect the facilities you use.

Management of equipment

You have a coordinated approach to managing your equipment. Your approach ensures that equipment is:

• available in sufficient numbers for the volume of inspection and certification work carried out by you
• stored as specified by the manufacturer and in locations where it is easily accessible by you
• actually used by you for its intended purpose
• maintained as specified by the manufacturer
• calibrated as specified by the manufacturer, or as required by NZTA or LVVTA.

If required you keep an up-to-date Equipment record for each piece of equipment that requires regular maintenance or calibration.

NZTA will:

• talk to you
• inspect your equipment
• observe you at work
• look at your inspection and certification volumes (to check that enough equipment is available)
• inspect where and how your equipment is stored
• inspect your Equipment Records.

Management of technical information

You have a coordinated approach to managing your technical information. Your approach ensures that technical information is:

• updated promptly when you receive updates from NZTA and LVVTA
• stored so you have easy access
• maintained in good condition.

Your NZTA Technical information record for this manual or VIRM: In-service certification are up-to-date.

NZTA will:

• talk to you
• inspect your technical information and the locations where you keep it
• inspect your LVVTA Amendment Record.

Management of inspection and certification documents

You have a coordinated approach to managing your LVV certification documents. Your approach ensures that:

• unaffixed LVV certification plates are always kept out of the reach of the public and, outside business hours, are locked in a safe, locker, or strong cupboard or drawer
• all F001 forms are filed so that they can be easily retrieved.

NZTA will:

• inspect your used and unused LVV certification documents and the locations where you keep them
• inspect the way you file your LVV certification documents
• inspect your LVV Certification plate register.

Management of electronic certification information

You have a coordinated approach to managing your electronic inspection and certification information. Your approach ensures that:

NZTA will:

• talk to you
• observe you at work
• inspect the backup copies or hardcopies you keep of your electronic certification information.

Management of certification staff

You have a coordinated approach to managing yourself. Your approach ensures that:

• certification decisions are made only by yourself and you hold current and appropriate NZTA appointments.

NZTA will:

• talk to you and any contractors
• observe you at work.

Management of time

You allocate enough time for you to carry out your inspection and certification work, allowing for the complexity of the work, the facilities, the available equipment, and your level of skill.

This means you:

• are comfortable with the time allocated and actually spent on inspection and certification work
• do not feel under pressure to perform within timeframes that are unreasonably tight.

NZTA will:

• talk to you
• observe you at work
• look at your inspection and certification volumes.

Management of competence

Your approach to managing your competence in all aspects of your LVV certification work is inadequate.

This means you:

• do not assess your level of competence, or
• make little or no effort to ensure your competence is maintained at a high-level, or
• do not attend any LVVTA training sessions.

Your approach to managing your competence in all aspects of your LVV certification work is barely adequate.

This means you:

• do not assess your level of competence on a regular basis, or
• make only limited efforts to maintain your competence at a high level, or
• do not always attend LVVTA training sessions

OR

Your approach to managing your competence in all aspects of your LVV certification work is adequate.

This means you usually:

• assess your level of competence on a regular basis, or
• make sure that your competence is maintained at a high level, ie you are aware of, and competent in dealing with, new technologies, new equipment, and new legal requirements and updates to technical information.

However, you do not always:

• attend LVVTA training sessions, or
• keep your Training record up-to-date.

Your approach to managing your competence in all aspects of your LVV certification work is well coordinated.

This means you consistently:

• assess your level of competence on a regular basis, or
• make sure your competence is maintained at a high level, ie, you are aware of, and competent in dealing with, new technologies, new equipment, and new legal requirements and updates to technical information.

Management of facilities

Your approach to managing the facilities that you use is inadequate.

Your approach to managing the facilities you use is barely adequate.

This means you:

• make only limited efforts to keep the facilities tidy, clean, organised, or maintained in good condition.

Your approach to managing facilities you use is adequate.

This means you usually:

• make sure the facilities are tidy, clean, organised, and maintained in good condition.

Your approach to managing the facilities you use is well coordinated.

This means you consistently:

• make sure the facilities are tidy, clean, organised, and maintained in good condition.

Management of equipment

Your approach to managing your equipment is inadequate.

This means little or no equipment is:

• available in sufficient numbers for the volume of certification work carried out by your business, or
• stored as specified by the manufacturer or in locations where you have easy access, or
• used as intended, or
• maintained or calibrated as specified by the manufacturer.

Your approach to managing your equipment is barely adequate.

This means you make sure equipment is available in sufficient numbers for the volume of certification work carried out by your business.
However, you often do not make sure equipment is:

• stored as specified by the manufacturer or in locations where you have easy access, or
• used as intended, or
• maintained or calibrated as specified by the manufacturer.

OR

Your approach to managing your equipment is adequate.

This means you usually make sure your equipment is:

• available in sufficient numbers for the volume of certification work carried out by your business, and
• stored as specified by the manufacturer or in locations where you have easy access, and
• actually used by you for its intended purpose, and
• maintained as specified by the manufacturer, and
• calibrated as specified by the manufacturer, or as required by NZTA.

Your approach to managing your equipment is well coordinated.

This means you consistently make sure your equipment is:

• available in sufficient numbers for the volume of certification work carried out by your business, and
• stored as specified by the manufacturer or in locations where you have easy access, and
• actually used by you for its intended purpose, and
• maintained as specified by the manufacturer, and
• calibrated as specified by the manufacturer, or as required by NZTA.

Management of technical information