How the Transport Agency will assess your performance
1.1
Correct certification outcomes
You will:
consistently identify vehicles (including vehicle classes) and components correctly
consistently certify vehicles and components only if they comply with all Transport Agency requirements
consistently certify vehicles or components that do not comply with all VIRM requirements
do not deny certification of vehicles or components if they comply with all Transport Agency requirements.
The Transport Agency will:
observe you at work
inspect inspection and certification documents
inspect information on the Transport Agency computer system.
The Transport Agency may:
inspect vehicles and components after you have certified them
take into account outcomes from complaints and random re-inspections since your last review
carry out ‘mystery shopper’ exercises.
1.2
Correct technical decisions
You are consistently correct in determining if the vehicles or components you are asked to certify comply with all Transport Agency requirements, taking into account technical information provided by the Transport Agency, such as the VIRM: Light vehicle repair certification.
inspect vehicles and components after you have certified them
inspect inspection and certification documents you use and complete
inspect information you enter into the Transport Agency computer system.
The Transport Agency may:
take into account outcomes from complaints and random reinspections since your last review
carry out ‘mystery shopper’ exercises.
1.3
Technical competence
You staff are competent in all technical aspects of the inspection and certification work carried out by your business.
For example, you must be competent in:
the technical assessment of vehicles and components
all Transport Agency requirements (including VIRM requirements)
Transport Agency guidelines
the operation of the equipment that you use.
The Transport Agency will:
talk to you
ask questions to check your competence
observe you at work
inspect inspection and certification documents
inspect your Training record.
The Transport Agency may administer short tests.
Scores
Score
0
1
2
3
1.1
Correct certification outcomes
You regularly do not achieve the correct certification outcomes.
This means you regularly:
do not identify vehicles (including vehicle classes) or components correctly
certify vehicles or components that do not comply with all Transport Agency requirements.
The incorrect certification outcomes are likely to compromise the safety of vehicle occupants or other road users.
You sometimes do not achieve the correct certification outcomes.
This means you sometimes:
do not identify vehicles (including vehicle classes) or components correctly
certify vehicles or components that do not comply with all Transport Agency requirements, or
deny certification of vehicles or components that do comply with all Transport Agency requirements.
The incorrect certification outcomes may compromise the safety of vehicle occupants or other road users.
You usually achieve the correct certification outcomes.
This means you usually:
identify vehicles (including vehicle classes) or components correctly, and
certify vehicles or components only if they comply with all Transport Agency requirements, and
do not certify vehicles or components that do not comply with all Transport Agency requirements, and
do not deny certification of vehicles or components if they comply with all Transport Agency requirements.
Any incorrect certification outcomes do not compromise the safety of vehicle occupants or other road users.
You consistently achieve the correct certification outcomes.
This means you:
consistently identify vehicles (including vehicle classes) or components correctly, and
consistently certify vehicles or components only if they comply with all Transport Agency requirements, and
consistently do not certify vehicles or components that do not comply with all Transport Agency requirements, and
do not deny certification of vehicles or components if they comply with all Transport Agency requirements.
1.2
Correct technical decisions
Your score here is the average score of your performance in meeting the Transport Agency’s expectations for ‘Correct technical decisions’ in the Technical part of the PRS.
1.3
Technical competence
Your score here is the average score of your performance in meeting the Transport Agency’s expectations for ‘Technical competence’ in the Technical part of the PRS.
