Blue Star print ordering process - FAQs
|If you are an existing inspection organisation who used to use the Wickliffe print ordering system and now need to use the Blue Star system for the first time, please read these questions and answers|
What is the website for ordering?
Please go to the following website to order your labels and forms:
How do I log in?
New inspecting organisations will be advised by Blue Star when they have been set up in the system. The welcome email we will have sent you has instructions on how to log in for the first time.
What are the payment options?
There are three ways to pay in the publications portal (check with your bank for any fees they may charge in addition to any surcharges mentioned below):
- Direct debit
- Direct credit
- Credit card (including debit VISA and Mastercard)
This is where you pre-authorise your bank to transfer money to Blue Star for the amount of your purchase. This is a simple way to pay and does not require your organisation to share any financial information with staff and you can keep all of your banking passwords separate.
Proof of bank account number can be:
- a pre-printed deposit slip with their name on it, or
- a cut and paste (screenshot) of their online banking that clearly shows the bank’s logo, their bank account number and name, or a certified letter from the bank (it must be stamped and initialled by a bank representative), or
- a print out from a bank machine that shows their bank account number, name and address.
Please allow 10 working days for the initial set-up of the direct debit.
There are no surcharges with direct debit.
Direct credit (POLi)
This is where you do an immediate transfer of funds from your bank account to Blue Star through a secure third-party app called POLi. Direct credit has a 1% surcharge capped at $3.00 plus GST.
This is where you pay for your purchases immediately with a credit card. Blue Star accepts Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. There is a surcharge for credit card payments (Visa/Mastercard: 2.75%, American Express 3.25%).
Note: If you haven’t set up your direct debit yet, but need to order stationery, you will have to pay by direct credit (POLi) or credit card
What’s the ‘Agent Authorisation No.’ mentioned on the direct debit form?
That's your MS number or INS number.
If it is longer than there is space on the form, continue to write the entire number. It is OK to go outside the space provided.
Can I still pay by cheque?
As the ordering system is online only, cheques will not be able to be used as a form of payment.
Can I order over the phone?
As the new ordering system is online only, you won’t be able to make stationery orders over the phone. All orders must go through the website as above.
How long will it take to process my order?
Orders will be dispatched within 24 hours. If you place your order before 2.30pm, it will be dispatched the same day.
Can I track my order?
With the new publications portal you can track your orders from the Order History page. Once your order has been dispatched you can track and trace the order. You’ll also receive an email when the order is dispatched so you know that it is on the way.
If you don’t receive your order
If you don’t receive your order within three working days please email firstname.lastname@example.org.
I’m stuck and need help
If you’re having any issues with ordering or using the website, call Blue Star for assistance on 0800 504 704 or email email@example.com.
What web browser do I use?
You can use all of the main web browsers (eg Internet Explorer, Firefox, Chrome)