Change in ordering process - FAQs
From 1 April 2019 the forms and labels you used to order from Wickliffe through ECOS online and by phone (like WoF and CoF labels, checksheets and LT400s) will be managed through a new system with Blue Star.
This means there’ll be a new process to follow when ordering label and forms (and any other stationery) from the Transport Agency. You won’t be able to order from Wickliffe anymore.
Is there a new website for ordering?
Yes. Please go to the following website to order your labels and forms:
You can no longer order through Wickliffe.
How do I log in?
Log in following the instructions we sent you in your letter.
I didn’t get a letter or direct debit form/I’ve lost my letter or direct debit form?
If you didn't get a letter, email firstname.lastname@example.org with your inspection organisation details and we'll get back to you. Please include:
- Inspecting organisation name
- Contact person
- Physical address
- Phone number.
If you need a direct debit form you can download it.
If you urgently need to make an order but haven't received a letter, you can call the Transport Agency on 0800 804 580 and select option 4. One of our staff will be able to help you.
What are the payment options with the new system?
There are three ways to pay in the publications portal (check with your bank for any fees they may charge in addition to any surcharges mentioned below):
- Direct debit
- Direct credit
- Credit card (including debit VISA and Mastercard)
This is where you pre-authorise your bank to transfer money to Blue Star for the amount of your purchase. This is a simple way to pay and does not require your organisation to share any financial information with staff and you can keep all of your banking passwords separate.
Proof of bank account number can be:
- a pre-printed deposit slip with their name on it, or
- a cut and paste (screenshot) of their online banking that clearly shows the bank’s logo, their bank account number and name, or a certified letter from the bank (it must be stamped and initialled by a bank representative), or
- a print out from a bank machine that shows their bank account number, name and address.
Please allow 10 working days for the initial set-up of the direct debit.
There are no surcharges with direct debit.
Direct credit (POLi)
This is where you do an immediate transfer of funds from your bank account to Blue Star through a secure third-party app called POLi. Direct credit has a 1% surcharge capped at $3.00 plus GST.
This is where you pay for your purchases immediately with a credit card. Blue Star accepts Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. There is a surcharge for credit card payments (Visa/Mastercard: 2.75%, American Express 3.25%).
Note: If you haven’t set up your direct debit before 1 April but need to order stationery, you will have to pay by direct credit (POLi) or credit card
What’s the ‘Agent Authorisation No.’ mentioned on the direct debit form?
That's your MS number or INS number.
If it is longer than there is space on the form, continue to write the entire number. It is OK to go outside the space provided.
Can I still pay by cheque?
As the new ordering system is online only, cheques will not be able to be used as a form of payment.
Will the prices be the same?
Yes. All products will be the same price as they currently are with Wickliffe.
Can I order over the phone?
As the new ordering system is online only, you won’t be able to make stationery orders over the phone. All orders must go through the website as above.
How long will it take to process my order?
Orders will be dispatched within 24 hours. If you place your order before 2.30pm, it will be dispatched the same day.
Can I track my order?
With the new publications portal you can track your orders from the Order History page. Once your order has been dispatched you can track and trace the order. You’ll also receive an email when the order is dispatched so you know that it is on the way.
If you don’t receive your order
If you don’t receive your order within three working days please email email@example.com.
I’m stuck and need help
If you’re having any issues with ordering or using the new website, call Blue Star for assistance on 0800 504 704 or email firstname.lastname@example.org.
What web browser do I use?
You can use all of the main web browsers (eg Internet Explorer, Firefox, Chrome)
Can I still use the labels and form I bought from Wickliffe?
Yes. Anything you purchased from Wickliffe stays valid. Continue to use them as you always have. You don’t need to return them.
Why are we not using Wickliffe anymore?
After a robust tender process Blue Star was selected as our new print provider. Everything you ordered from Wickliffe will be available through Blue Star at the same price. Other than how you order, it’s still the same.